Esther Githambo Email & Phone Number

• Managing customer withdrawal approvals, ensuring verification and compliance before processing.
• Overseeing account management tasks, including account openings, suspensions, closures, and limits.
• Ensuring accurate and efficient processing of customer transactions.
• Resolving wagering requirements, bonuses, and account-related issues promptly.
• Providing operational support to departments, especially during off-hours.
• Developing and implementing operational procedures for improved efficiency.

• Processed incoming and outgoing remittances, both telegraphic transfers and Real Time Gross Settlement
• Made all FX deals and Money market payments and sending confirmations for the same.
• Applied FX deal proceeds to the respective client accounts.
• Resolved open items in Nostro account reconciliations.
• Processed SWIFT payments for clients and other departments.
• Reconciled the bank's position and profit and loss blotter with that from Front Office.

Nairobi, Kenya

• Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
• Educated customers on the use of the banking website and mobile apps.
• Processed customer transactions promptly, minimizing wait times.
• Completed highly accurate, high-volume money counts through both manual and machine-driven approaches.
• Learned about customers' financial needs, established trust, and optimized sales opportunities to deliver quality customer service.
• Stocked supplies for customers and personal teller station.

Nairobi, Kenya

• Oversaw all purchase requisitions/ orders received from all the bank branches
• Performed Price research, prepared LPOs and procured office goods and services
• Coordinated payments of utilities – telephone/water/electricity
• Coordinated travel arrangements, including booking airfare, hotel and ground transportation
• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels in all bank departments
• Prepared agendas and took notes at meetings to archive proceedings.

Nyeri, Kenya

• Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
• Alternated goods in inventory by observing first-in and first-out approaches to keep shelves organized and properly stocked.
• Operated RF scanners to track merchandise and verify contents of containers.
• Cleaned and maintained the warehouse in compliance with OSHA safety standards.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Prepared orders for shipment by picking, packing, and labeling merchandise.