Esther Githambo Email & Phone Number

• Managing customer withdrawal approvals, ensuring verification and compliance before processing.• Overseeing account management tasks, including account openings, suspensions, closures, and limits.• Ensuring accurate and efficient processing of customer transactions.• Resolving wagering requirements, bonuses, and account-related issues promptly.• Providing operational support to departments, especially during off-hours.• Developing and implementing operational procedures for improved efficiency.• Monitoring and escalating operational issues for timely resolution.• Conducting data analysis to track player statistics and performance.• Generating reports on player behavior, product performance, and promotions.• Maintaining specialized databases for accurate and accessible data.• Handling and resolving customer inquiries related to accounts, bonuses, and transactions.• Delivering effective solutions to ensure customer satisfaction and compliance.• Collaborating with product teams to resolve technical and operational issues.

• Processed incoming and outgoing remittances, both telegraphic transfers and Real Time Gross Settlement• Made all FX deals and Money market payments and sending confirmations for the same.• Applied FX deal proceeds to the respective client accounts.• Resolved open items in Nostro account reconciliations.• Processed SWIFT payments for clients and other departments.• Reconciled the bank's position and profit and loss blotter with that from Front Office.• Monitored and ensured compliance with regulations in transaction processing.• Maintained foreign currency rates in the system on a daily basis.• Ensured adequate and excellent record-keeping maintenance Recovered of all commissions due to the Bank for trade transactions.• Ensured prompt settlement of interbank and client deals• Addressed issues from branches relating to any remittance instructions.

Nairobi, Kenya

• Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.• Educated customers on the use of the banking website and mobile apps.• Processed customer transactions promptly, minimizing wait times.• Completed highly accurate, high-volume money counts through both manual and machine-driven approaches.• Learned about customers' financial needs, established trust, and optimized sales opportunities to deliver quality customer service.• Stocked supplies for customers and personal teller station.• Established rapport with new clients to increase satisfaction and loyalty.• Maintained friendly and professional customer interactions.• Calculated fees due, interest, and change for customer transactions.• Executed wire transfers, stop payments, and account transfers.• Provided primary customer support to internal and external customers.• Maintained customer satisfaction through forward-thinking strategies focused on addressing customer needs and resolving concerns.• Recommended products to customers, thoroughly explaining details.

Nairobi, Kenya

• Oversaw all purchase requisitions/ orders received from all the bank branches• Performed Price research, prepared LPOs and procured office goods and services• Coordinated payments of utilities – telephone/water/electricity• Coordinated travel arrangements, including booking airfare, hotel and ground transportation• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels in all bank departments• Prepared agendas and took notes at meetings to archive proceedings.• Produced detailed reports to track trends and keep senior management informed• Monitored archiving of the bank files from branches and head office departments Managed daily payment processing and drafted related financial documents• Managed petty cash• Participated in the tendering process• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.

Nyeri, Kenya

• Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.• Alternated goods in inventory by observing first-in and first-out approaches to keep shelves organized and properly stocked.• Operated RF scanners to track merchandise and verify contents of containers.• Cleaned and maintained the warehouse in compliance with OSHA safety standards.• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.• Prepared orders for shipment by picking, packing, and labeling merchandise.• Kept documentation and records accurate and up-to-date with the latest data to prevent errors in processing or delivery.• Evaluated incoming shipments for quality issues and processed unacceptable materials for return.• Partnered with representatives from different carriers to arrange materials shipments.• Packed, secured, labeled, and applied postage to materials to prepare items for shipment.• Inspected incoming and outgoing shipments to identify discrepancies with records.• Requisitioned new supplies and maintained storage areas for smooth department operations.• Compared shipping orders and invoices against contents received to verify accuracy.