1. Plan, launch and monitor optimized online adverts through Google Adwords, Facebook etc. to increase company and brand awareness2. Be actively involved in SEO/SEM efforts (keyword optimization etc.)3. Manage end-to-end process of campaign creation, including the setting up of ad sets, audience targeting, ad copy and bid adjustments4. Measure performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics etc.)5. Continually review campaign performance and provide recommendations to optimize overall spend and performance.6. Identify trends and insights, keep abreast of new social media or web technologies, and digital marketing trends

▪Internal documentation template, forms create and control.▪ Internal support and control on IT equipment, accessories andsoftware licenses.▪ Inventory record for end user's appliances and software licenses.▪ Periodic maintenance arrangement for internal appliances.▪ Storage, handling, labelling and recording on receiving goods.▪ Getting quotation for internal IT related purchase.▪ Email, Web and Hosting management.▪ Assist internal staff with computer application questions,troubleshoot office hardware issues (printer, router and etc).▪ Setting up accounts & PCs for new users

• Monitor, respond, and provide resolution for all issues and incident tickets, coordinate with third party level 2 or higher IT resources to resolve problems if necessary.• Respond to inquiries and requests for assistance from end customers.
• Provide web support and backend assistance to clients. (Walk customers through set up of email, cPanel, and FTP clients)
• Provide event monitoring to customer’s websites/servers, identify outages and perform restoration.• Setup, manage, and troubleshoot WordPress sites for clients.• Assist internal staff with computer application questions, troubleshoot office hardware issues (printer, router and etc).• Provide user training to internal and external staffs.• Create and maintain accounts/domains in Linux server using Web Host Manager (WHM)

• Provide 1st line support for end users support using all contact mediums relating to IT issues, queries and request.• Logs Incident Ticket into Ticketing tool and escalate unresolved tickets to necessary 2nd Line or Resolver Group according to SOP.• Maintain a high degree of customer service for all support queries and adhere to given individual KPIs and company policies.