Esther Kelso Email & Phone Number

Bentonville, Arkansas, United States

- Provide technical support to resolve client or employee issues with the access and use of systems and services provided by CEI.- Receives requests for user assistance, identifies the source of the problem, determines appropriate course of action to resolve the problem using internal and external information sources and coaches the user through the resolution process.- Conduct training for new employees and current employees on all existing and new software and hardware equipment.- Manage Information Systems subscription services, purchasing, and leasing in correlation with vendors and 3rd party support personnel.- Utilize Configuration Endpoint Manager to create, deploy, update, and manage hardware and software inventory across 13 states and 165 endpoint users.

Bentonville, Arkansas, United States

Camp Pendleton, California

-Maintain SharePoint schedule of Conference Room VTC meetings.-Coordinate with participating Video Conference technicians to run test calls, host meetings, and troubleshoot connections.-Coordinate meeting technologies to accommodate voice only attendees with video conferences.-Monitor meeting participant connections to ensure smooth execution of the meeting and to quickly resolve technical issues as they arrive.-Work with Marine Corps command worldwide to schedule and particiapte in command level meetings across the range of world timezones and Marine Corps locations.

Camp Lejune, Jacksonville, North Carolina

• Successfully performed all job requirements of a Cannoneer in Department of Defense evaluation of placing females in combat military occupation specialties in collaboration with University of Pennsylvania researchers.• Graduated 2nd in the class of Marine Corps Cannon Crewman Course, Fort Sill, OK.• 1 of 18 females in Marine Corps history to ever attend and successfully complete Cannon Crewman Course earning the secondary MOS designation 0811.

Camp Pendleton South, California, United States

• Install, diagnose, and repaired Marine Corps ground communication equipment at field level maintenance.• Utilize GCSS to requisition parts, modify and create service requests, track transfers of parts and gear, track updates of software and firmware and ensure they are being performed correctly, and responsible for accountability of all platoon communication gear in the maintenance cycle.

Bachelor'S Degree, Information Technology, Information Assurance And Security

Bachelor Of Science - Bs, Computer And Information Systems Security/Information Assurance, 4.0