Esther Kilonzo Email & Phone Number

Resourceful, Organized and reliable Travel Consultant with over 20 years' experience in providing high quality travel operations. Focused on pursuing, prioritizing, completing and following through multiple tasks to achieve company goals. Proficient in areas of Client Account Management, Airline Reservations and Ticketing Procedures, Airline Sales and Marketing, Call Centre Operations, Front office and Administration. Punctual self-stater with unprecedented skills in building lasting client relationships in order to add constant value to organization and their clients. 𝒀𝑶𝑼𝑹 𝑵𝑬𝑿𝑻: Travel Consultant | Call Centre Operator | Client Account Manager 𝐊𝐄𝐘 𝐀𝐂𝐇𝐈𝐄𝐕𝐄𝐌𝐄𝐍𝐓𝐒: 🔹 Winner of the “Commercial Star Award” (2015) — as the Top Salesperson (after achieving a 3% increase in sales). (Nomination also received through the role of Global British Airways Brand Ambassador for Africa — with a high-end knowledge of airline operations throughout the continent.) 🔹 Recipient of multiple “Golden Tickets” (after demonstrating a strong record in the field of Excellent Customer Service). 🔹 Rated as the “Best Consultant” (after large increase in revenue secured for BA across the globe through 300+ new Executive and On-Business client accounts). 🔹 Long-standing presentation experience at trade fairs and conferences (as part of a wider capacity for airline sales & marketing, in order to onboard new client revenue streams). 🔹 Professional Certifications achieved in the form of a Standard/Advanced Diploma (IATA/UFTAA Certificate) — and Amadeus Reservations & Ticket Training. Demonstrated multi-lingual competency (through a 1st and 2nd Degree in French). 𝐊𝐄𝐘 𝐒𝐊𝐈𝐋𝐋𝐒: Client Account Management | Airline Operations | Airline Sector | Aviation Industry | Civil Aviation | Commercial Flights | Customer Service | Client Satisfaction | Call Centre Operations | Airline Reservations & Ticketing | Amadeus Reservations | Amadeus Global Distribution System | MS Office Suite | Travel Industry/Sector | Sales & Marketing | Client Onboarding | Global Tele-Sales Techniques | Selling in a Competitive Market | Competition Law | Health & Safety | Multilingual (English & French) | Leadership | Commercial Awareness 𝐂𝐎𝐍𝐓𝐀𝐂𝐓 𝐌𝐄: Looking forward to being able to enter an airline hereafter that values a drive towards customer loyalty and market share capture: esther.mbatha@yahoo.com