1. Lead the development and delivery of customized training programs for individuals and groups, addressing specific skill gaps and performance objectives.2. Conduct comprehensive training needs assessments to identify areas for improvement and design targeted curriculum aligned with business goals.3. Utilise innovative training methods, including blended learning approaches with online and in-person components, to cater to diverse learning styles.4. Continuously evaluate training effectiveness through data analysis and feedback mechanisms, implementing continuous improvement strategies to ensure maximum impact.

1. Played a pivotal role in driving revenue growth and market expansion by developing and implementing effective sales strategies.2. Cultivated and maintained strong relationships with key clients, fostering long-term partnerships and exceeding customer satisfaction benchmarks.3. Equipped sales teams with in-depth product knowledge through comprehensive training programs, ensuring successful customer onboarding and product adoption.4. Led a high-performing sales team, fostering a collaborative and results-oriented environment that consistently exceeded individual and team sales targets.

1. Sales Leadership: Spearheaded the sales team at Skycall.africa, a leading provider of call center technology solutions in East Africa, driving significant revenue growth. 2. Developed strategic sales initiatives, establishing strong partnerships with key industry players to expand market reach and brand recognition.3. Built and nurtured a high-performing sales team, providing ongoing coaching and mentorship to ensure individual and team success. 4. Consistently exceeded individual and team sales targets, fostering a culture of continuous improvement and exceeding expectations.5. Call Center Project Management: Managed a portfolio of diverse call center projects for various companies, ensuring on-time and successful implementation.6. Implemented strategic process optimization initiatives, resulting in improved call center efficiency and measurable advancements in key customer service metrics (e.g., reduced call handling time, increased customer satisfaction scores).7. Fostered a collaborative environment, working seamlessly with cross-functional teams to ensure project delivery met all client requirements and objectives.

1. Managed two key projects: Ajab (Unga) with 10 agents and Pro-Gas with 50 agents.2. Conducted productivity and call reports to assess performance and ensure adherence to quality standards.3. Implemented comprehensive Quality Assurance (QA) procedures, including listening to calls and providing detailed QA reports.4. Provided hands-on training, coaching, and motivation to agents to enhance their skills and meet company standards.5. Played a pivotal role in improving overall company quality standards.6. Facilitated the recruitment process and trained both new and existing agents.7. Monitored call center employees to ensure consistent customer service delivery per client guidelines

ZILLIONS CREDIT: QUALITY ASSURANCE AND TRAINING OFFICER 1. Draft quality assurance policies and procedures, Interpret and implement quality assurance standards and procedures.2. Evaluate the adequacy of quality assurance standards Listen to calls.3. Devise sampling procedures and directions for recording and reporting quality data. 4. Review the implementation and efficiency of quality and inspection systems, Plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality.5. Document internal audits and other quality assurance activities, Investigate customer complaints and non-conformance issues.6. Collect and compile statistical quality data

1. Counter-checking the information provided by the creditor. ( If the information provided is true then you go ahead and approve the loan) 2. Doing follow-ups by calling the debtor to verify with them the details provided, following up on how they paid their previous loans.3. Informing them about the terms and conditions of the loan.4. Authorising loans.

1. Handle questions or complaints.2. Plan course of action to recover owed money3. Handle customers' questions or complaints4. Comply with requirements when legal action is unavoidable5. Make Calls and send Payment reminders

1. Negotiate payoff deadlines.2. Handle questions or complaints3. Investigate and resolve discrepancies.4. Locating debtors5. Build trust with debtors6. Update account status and database regularly