Design, development and implementation of strategies, tactics and systems around the analysis of the information and the knowledge of the customer to articulate and unfold unique experiences, meaningful and differentiated value propositions and permanent relationships throughout their lives based on continuous improvement. Research techniques: surveys, interviews, focus groups, test A/B, heuristic evaluations, user tests, NeuroUX, Benchmarking, Accessibility ...; CX and Economics KPIs: NPS, CSAT, CES, ROI...; Tools: Customer Journeys, Personas, Service Blueprint... Analytics & Dashboards. CRM, CXM, ERP, etc. Integration and automatization of more than 51 business lines between B2B and B2C.

User Experience Researcher, Usability, Accessibility, Service Design Projects. Qualitative and Quantitative Research: Cognitive Walkthrough, Heuristics, Contextual Inquiry, Benchmarking, Usability Testing, Card Sort & Tree Testing, Surveys, A/B Testing... UX / CX Audit Strategy. Public and Private Companies.

Development and Management CX, UX, Service Design and Quality Customer Service Projects. UX Research. Training & Coaching.

Medium and Large Company Division. Analysis and optimization of operational and functional requirements of clients. Analysis, design and implementation of projects of Treasury Management, Budgets, Financing and Investment, Guarantees, Matching, Dashboards. Interfaces with ERP's and Banking Communication Systems, Databases, Business Intelligence. Training internal teams and clients.

Treasury Management. Bank Negotiation. Management, Optimization and Control of Bank Accounts, Investment and Financing, Payment and Collection. Treasury Forecasts. Matching. Integration and automation of banking and accounting data. Cash-Flow. Budgets.

Medium and Large Company Division: Analysis, design and implementation of projects of Treasury Management, Budgets, Financing and Investment, Guarantees, Matching, interfaces with ERP's and Banking Communication Systems: BMW, Campofrío, Aena, Valeo, Hyundai, Bodybell, etc. Support and following of operational and functional requirements of clients. Training internal teams and clients.

Analysis, Imputation and Regularization of collection and payment inputs. Check. Match and Balance of accounts.

Financial, stock and taxes advice and management of customers. Analysis and research of financial products: Investment Funds, Options and Futures, Stocks, etc. Support, Management and Monitoring of Client Accounts.

Development of technical and functional support tasks for Customer Service and collaboration in telemarketing campaigns.

UAM Scholarship in Training, Development and Evaluation of Distance Courses and Training Plans Department. Subjects: Accounting, Taxes, Law and Economics.