Program leadership in the Pursuit and Delivery of Complex Information, Digital Communications and Technology solutions for Safaricom programs and projects.Responsible for kick-off, execution, control and closure of programs and projects.Key responsibilities; - Project Management of Multiple Projects using PMP, PRINCE2 and Agile methodologies.- Iterative product development through Agile Methodologies.- Provision of leadership support for project managers/scrum masters through interaction at all levels and accountability oversight and management.- In association with stakeholders, refine project requirements, assumptions and constraints through communication with stakeholders and/or by reviewing project documents to baseline the scope of work and enable development of the execution plan.- Develop the resource management plan (Human Resource), by identifying resource requirements and obtaining commitments from internal, external, and procured sources to complete all project activities.- Communicate project progress by producing project reports to provide timely and accurate project status and decision support information to stakeholders.

Management from inception to completion of financial services and infrastructure projects, ensuring that business needs have been met and timelines have been achieved as per the approved Project management plans. Providing project leadership through the various stages of scoping, design, implementation, and closure.Key responsibilities;- Develop a detailed project plan to monitor and track progress.- Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.- Meet budgetary objectives and make adjustments to project constraints based on financial analysis.- Manage changes to the project scope, project schedule and project costs using appropriate verification techniques.- Measure project performance using appropriate tools and techniques- Report and escalate to management as needed- Manage the relationship with the client and all stakeholders- Perform risk management to minimize project risks- Create and maintain comprehensive project documentation- Track project performance, specifically to analyze the successful completion of short and long-term goals

Analyzed requests from Enterprise Business unit and offered proper and sound technical solution designs and plans for Enterprise connectivity and collaborated with other technical teams for timely delivery of Fixed Data plans, designs and solutions. Ensured smooth handover of completed projects to the relevant support teams for services lifecycle management.Key responsibilities;-Maintaining and administering multivendor wireless networks and related computing environments applications software, hardware, and configurations.-Troubleshooting, resolving and compile comprehensive Fault Reports detailing client link failure issues.-Performance of daily networking tasks to ensure network reliability, availability and serviceability within minimal interruption.-Monitoring network performance and providing 2nd level technical support to the internal Support teams.-Collaborating with network users about solving existing system problems and offering proactive customer technical support.-Liaise with vendors and ensure client service availability is within set SLA.-Perform Client service diagnostics and recommend /Implement working solutions.-Perform Preventive Maintenance to prevent/reduce faults from occurring.-Ensuring the Company CDI is achieved and prepare network reports.-Managing the delivery of optimization projects through the complete life cycle from aspiration through to Operations.-To anticipate, manage and resolve issues and act as the point of contact for the project.

Accomplishment:I Steered back the delivery of Network Optimization project that had stalled for two years within two months of acting Access Manager achieved network availability 99.80%and accuracy in reporting. I championed digital transformation within the team by ensuring that 14 engineers were trained on smart tool adoption (Automation) to achieve operational excellence, this created a roadmap towards automation of release and deployment process for the Microwave links.Key responsibilities;- 2nd Level Support for the Fixed Data Network- IPRAN technical support- FTTB Operational Acceptance and Support- Wimax 16e implementation and support- P2P & P2MTP Support- Advanced Alerts, maps & Reporting on Solarwinds NPM

Handled 2nd level escalations from Safaricom Enterprise customers, it's partners and Safaricom special projects. Researched, reviewed and recommended emerging technologies and innovative customer solutions and liaised with stakeholders for technology adoption to maximize service availability.Key responsibilities;- Fixed Data - Internet networks, Point to Point (P2P) links, L2 & L3 VPNS, MPLS- Domain hosting and Emails - Email issues, Domain registrations, Web hosting, Domain transfers- Voice - E1s, Session Initiation Protocol (SIP) services, Unified Communications(UCs)- Cloud services - VMware cloud, dedicated hostings, office 365-Single Point of contact for all issues related to enterprise customers allocated to me and escalation to the right teams for resolution.- Constantly engaging and updating allocated customers in case of network failures until failures are resolved and service uptime confirmed by the customer- Participating in one week on call rotation dealing with L1/L2 issues between 5pm – 8am and also weekends.- Customer experience ensuring customer issues are resolved within SLA and participating in NPS- Technologies include the following: Fiber( FTTB, FTTH, GPON) , Microwave Technologies (Cambridge Networks, Ceragons, Radwins), Wimax (16d & 16e(LTE)), WHM/Cpanels, Ironports, SMTPs, Cisco and Huawei devices among many others.

- General IT support and system administrator- Maintaining all the software and hardware equipments mainly on windows and Linux systems with Mac end users- Oversee the well functionality of the ICT hardware in place- Liase with external vendors on ICT matters- Maintaining the communication equipments including the PBX system, satellite phone And blackberry support- RDMS database Management

Raise Jobs daily (Conversant with both SAMS and Navision Information Systems) / Issue necessary worksheets / work packs.Helping with aircraft stores inventory databaseSoftware installation, configuration and tuning. Operating system, Avantext Aircraft Library, Internet explorer upgrade and Microsoft office package installation and optimizing.Database Management System: maintaining the link between client PC's to the CMC Aviation Aircraft Management Database and also data entry into the database.Data Integrity. Error-free data, data security and data backup procedure.Network support and mail serverHelp desk operations; this entails user support and trainingTroubleshooting and repairs of software, hardware and networks