Esther Mbithe Email & Phone Number

Nairobi County, Kenya

• Card Centre Risk Monitoring (customer debit and credit Visa Cards’ activities – point of sale and ATM facilities)• Posting New Credit card orders, Credit Card financial adjustments, Replacements and manual renewals of Credit cards.• Running the monthly Auto-debit files for staff and clients.• Issuing of VIP lounge Priority pass Cards to clients.• Passing Autodebit entries upon receipt of duly authorized customer/branch instructions in the credit card system.• Review the… Show more • Card Centre Risk Monitoring (customer debit and credit Visa Cards’ activities – point of sale and ATM facilities)• Posting New Credit card orders, Credit Card financial adjustments, Replacements and manual renewals of Credit cards.• Running the monthly Auto-debit files for staff and clients.• Issuing of VIP lounge Priority pass Cards to clients.• Passing Autodebit entries upon receipt of duly authorized customer/branch instructions in the credit card system.• Review the card collection account on a daily basis and ensure the cash entries, inward transfers and outward cheque entries are passed.• Receipt of cards from Delarue and dispatching to respective branches.• Uploading of payments using SFTP and ensuring they reflect in the respective card accounts.• Preparation of the TAT Credit card report for onward submission to Quality Assurance Manager• Raising Disputes/Chargebacks through VISA online for any fraudulent transactions or double debits Show less

• Stock taking – to ensure there is adequate stock of products.• Recording sales and order information and sending copies to the sales office, or entering into the computer system.• Talking to customers about the products we offered.• Resolving customer complaints and queries by investigating problems; developing solution; preparing reports; making recommendation to management.• Awarding loyal/consistent customers.• Creating not only an outstanding buying experience but also… Show more • Stock taking – to ensure there is adequate stock of products.• Recording sales and order information and sending copies to the sales office, or entering into the computer system.• Talking to customers about the products we offered.• Resolving customer complaints and queries by investigating problems; developing solution; preparing reports; making recommendation to management.• Awarding loyal/consistent customers.• Creating not only an outstanding buying experience but also a professional buying experience for the customer.• Providing feedback on sales, customer responses and complaints Show less