Esther Moses Email and Phone Number

PLANNING • Project planning • Developing Strategic plan for growth of Designer's ConnectSOCIAL MEDIA MARKETING • Digital marketing • Social media marketing for growth and awareness of the company

MANAGERIAL • Liaising with store personnel regarding despatch of Distributor Orders and invoices • Maintaining and updating AFC Catalogue and Sales Report; and sending daily sales report to MD • Communication with Distributors regarding new arrivals and stock • Marketing and campaigning for more AFC • Collaborating with the MD to establish and control budgets for Distributor/ reseller promotions • General queries on all Distributor/Reseller Packages • Coordinating regular Distributor Training • Ensuring that all customer service initiatives are in place, dealing with issues quickly and courteously and reporting to management • Sending monthly AFC statements to Distributors to inform of their performance • Quarterly visits to AFCs to monitor how they display and sell the fabrics  • Answering Distributor and Sales enquiries via telephone and email  • Preparing Quotations for Distributors and end users, and following up leads  • Maintaining and Updating the Prospect List  • Signing up and getting new Distributors  • Update Incentive spreadsheet regularly PLANNING • Developing strategic plans to ensure revenue growth in Ayanski Fabrics • Setting of sales and operational weekly targets while monitoring its achievement • Signing on 10 Consultants monthly SALES • Collaborating with the MD and Managers to develop strategies to improve market share in all product line • Answering telephone and fielding calls • Coordination of all AFC related events • Actively generating sales and ensuring the sales targets are met • Entering sales leads and customer details into the databases – Mailing List and Enquiry Database SERVICE  • Responding to customers enquiries via Social Media and Phone Calls • Ensuring that all customer service initiatives are in place on the shop floor, phone calls and all social media platforms.

JOB DISCRIPTION  To support and assist Team leader by providing efficient and effective transaction processing so as to provide a simpler better and faster customer service, minimize operational losses as well as ensure good customer relationships. FUNCTIONS - Process all invisible transactions with appropriate documentation.  - Develops, implements and continuously improves the IBC function’s processes and procedures with a view of ensuring efficient and effective functioning and high level of service within the IBC function.  - Collation and processing of customer requests for FX purchase for Outward transactions.  - Proper and safe keeping of all Outward Transfers.  - Input of customer’s correct transactional details rooted out from remedy into Citrix required for swift and capture. - Assist branches where possible. CUSTOMER SERVICE  - Enhance the bank’s image through effective customer service.  - Treat external and internal customers as the most important part of the business unit hence aim for the highest rate of satisfied customers. - Reduction in customer complaints. OPERATIONAL PERFORMANCE - Collaborates the team areas to ensure that best practices and a standard approach is followed.

NYSC, Lagos. Greensprings School.  Assigned as an Assistant English teacher for Learning support DepartmentMentoring Mentors (Community Development Service) Actively involved every in other community development activities.

- Opening of new customer account  - Credit Analysis  - Loan Documentation  - Statement of Account Analysis  - Maintenance of office files  - Account Sourcing  - Updating Deports Report  - Updating Customer’s Statement of Account  - Software Postings