Esther Muchai Email & Phone Number

Thogoto, Off Kikuyu Rd

Tallinn, Harjumaa, Estonia

1. Managed a subscription-based product with 3 tiers, achieving a 26% increase in user retention through data-driven improvements to member onboarding and engagement features.2. Managed project timelines and budgets, consistently achieving key performance objectives with projects delivered within 5% of the budget and deadlines met 95% of the time, while maintaining stakeholder satisfaction rates at or above 95%.3. Led cross-functional teams through product development cycles, resulting in a targeted 25% productivity increase by implementing and monitoring five key efficiency measures.4. Delivered bi-weekly updates on product progress, contributing to a 10% rise in user engagement and a 5% increase in conversion rates, with sustained customer satisfaction rates over 90%.5. Led strategic initiatives through data analysis and market research, achieving a targeted 15% increase in ROI and a 12% improvement in KPIs, with a focus on identifying and acting upon one measurable improvement per project cycle.

1. Collaborated with the product team to launch a premium feature set, leading to a 65% increase in subscription conversions.2. Implemented automated reporting processes, reducing closing cycles for membership subscriptions by 40%.3. Conducted user interviews with 200 members to gather feedback and identify opportunities to enhance member experience, resulting in a 40% improvement in customer satisfaction.4. Report on milestone achievements and delays with metrics like Milestone Completion Rate (aiming for 90% or above completion rate), Days Behind Schedule (targeting less than 5% delay).5. Increased member retention by 55% through post-launch improvements based on user feedback.6. Managed and executed multiple project timelines, delivering an average of 10 projects across different membership organizations concurrently with a completion rate 15% faster than projected deadlines, and improved time-to-market by 10%.

1. Set a product vision and strategy that differentiated and delivered unique value based on customer demands. Experienced a 15% increase in customer satisfaction and a 20% boost in revenue.2. Defined what the development team will deliver and the timeline for implementation. This includes creating a release plan, capturing actionable feedback and ideas, and prioritizing features. Achieved a 30% reduction in time-to-market and a 25% increase in feature adoption rates.3. Provide cross-functional leadership between engineering teams, sales and marketing, and support. A key aspect of this is communicating progress against the product roadmap and keeping everyone informed of updates. This led to a 20% reduction in customer churn and a 15% increase in overall product satisfaction.4. Partnered with various departments to ensure membership products met the needs of diverse organizational members, leading to a 20% increase in membership retention and satisfaction.

Kenya

1. Compiled and analyzed data, processes, and codes to troubleshoot problems, resulting in a 20% reduction in software bugs and a 30% increase in system efficiency, measured by bug resolution rate and system response time.2. Enhanced reference architecture, contributing to a 50% decrease in deployment time and a 25% increase in deployment frequency, measured by deployment duration and frequency.3. Collaborated with front-end developers to improve user experience, leading to a 10% increase in user satisfaction and a 15% rise in user engagement, measured by user feedback scores and engagement metrics.4. Wrote modern, maintainable code, resulting in a 40% increase in project completion efficiency and a 20% improvement in brand consistency, measured by project milestones met and brand consistency assessments.5. Participated in continuous education and training, leading to a 30% increase in team productivity and a 15% decrease in onboarding time for new members, measured by team output and onboarding duration.

Mombasa Road, Nairobi, Kenya

1. Designed, developed, and implemented Saccos and MFIs database systems using Sybase and PowerBuilder, achieving a 95% customer satisfaction rate.2. Maintained data integrity, resulting in a 20% reduction in redundancy and a 15% increase in accuracy.3. Addressed performance issues promptly, leading to a 30% decrease in query response time and a 20% increase in system uptime.4. Created functions and scripts, resulting in a 25% increase in application performance and a 40% decrease in development time.

Bachelor Of Science - Information Technology

Course that involved units such as Object-Oriented Systems and Design, Distributed Systems and Networking

Education record