• Develop test document . Carries out manual testing on mobile and web applications using created test cases.• Reviews the QA teams work and make adjustments where necessary. • Documents and reports bugs to the developers, using a bug tracker. Performs regression testing. • Carries out API testing using POSTMAN

- Provide first level virtual machine and remote support.- Proactive monitoring of the Microsoft Azure stack hub portal. - Proactive monitoring of cloud resources using solar wind orion.- Implementing customer queries on their cloud environment using the Microsoft Azure portal.- First line of contact for all cloud enquiries and complaints.-Provisioning VMs and resources based on customer requests using Microsoft Azure stack.

- Provide remote support to field engineers and customers on the fiber optics and microwave platforms.- Responsible for managing cases in the ticketing system to ensure all internal/external customers cases are attended to within specified OLAs/SLAs.- Tasked with providing a high level of enterprise technical support to all customers via the ticketing platforms.- Engage customers via phone calls and emails, get clarity on complaints/enquire to aid proper troubleshooting and resolution.- Work on incident change management using Remedy BMC (Remedy BMC Expert)tickets at level 1 to the appropriate team.- Engage vendors on outages on third party network.- Responsible for incident and change management between customers and all responsible stakeholders.- Takes initiative in managing customers to aid customer satisfaction and retention. - Responsible for preparing daily incident management reports.

• Quality assurance methods and framework.• Types of testing and test case documentation for mobile and web applications.• Quality assurance testing tools.• Introduction to Java programming.• Automation testing using Appium.

- Responsible for collating and coordinating project reports, project expenditure from commencement to completion using Microsoft excel.- Post Processing of 2G,3G and 4G Drive/Walk Test (Single Site Verification) SSV logs using TEMS Discovery and Investigation, and the Nokia (NPDd) SiteForge tool.- Visited various POP sites to carry at Technical Site Survey.- Post processing of 2G, 3G and 4G Technical Site Survey (TSS) data using the Huawei ISDP tool.- Worked on MTN, Airtel and 9mobile TSS and Drive Test projects respectively.- Coordinates project schedules for all Field Support Engineers to ensure timelines are met.- Verifies and ensure that FSEs site reports corresponds with project requirements to aid accuracy in project reports.

- Served as an enterprise systems administrator. - Manage servers and storage systems, creating VMs and rendering other supports required by the customer.- Replacement of faulty disks in different series of IBM PowerSystems and Tape Library.- Virtual Machine creation and testing.- Participated in relocation services of enterprise systems (Servers,Storages, Switches,Routers) e.t.c- Performed product POCs to prospective clients.

- Served as an enterprise systems administrator. - Manage servers and storage systems, creating VMs and rendering other supports required by the customer.- Replacement of faulty disks in different series of IBM PowerSystems and Tape Library.- Participated in relocation services of enterprise systems.- Carried out Virtual Machine (VM) deployment and configuration using AIX.

- Responsible for explaining and breakdown the technicals of the product to prospective customers.- Served as an account manager with focus on closing sales in the pipeline. - Identified prospective customers, prepared and share product proposal with them.

- Proactively monitor active links and devices using Zabbix and Cacti, to ensure outages are picked up swiftly.- Served as first line of contact for customers, asking the right questions to understand complaint, in order to aid faster troubleshooting and reduce MTTR.- Visited customers with FTTH and FTTB connections to troubleshoot and resolve network issues.- Joined a team of engineers in splicing damaged fiber cables. • Performed first line troubleshooting, fault isolation, resolve where necessary and escalate to other levels where necessary, while ensuring proper fault reporting, following company policy.- Prepared daily, weekly and monthly reports on network events and activities.

Carried out routine maintenance of all electrical equipments