-Identifying future hiring needs and crafting accurate and detailed job descriptions and specifications.-Attracting suitable candidates through databases, online employment forums, social media, etc.-Conducting interviews and sorting through applicants to fill open positions.-Recruiting, shortlisting, and interviewing applicants.-Prepare and provide recruitment reports to clients-Plan, implement and manage the overall Talent acquisition strategy.-Drawing up plans for… Show more -Identifying future hiring needs and crafting accurate and detailed job descriptions and specifications.-Attracting suitable candidates through databases, online employment forums, social media, etc.-Conducting interviews and sorting through applicants to fill open positions.-Recruiting, shortlisting, and interviewing applicants.-Prepare and provide recruitment reports to clients-Plan, implement and manage the overall Talent acquisition strategy.-Drawing up plans for future personnel hiring procedures and goals Key Achievements- Recognized by executives and colleagues for great performance, excellent work and achieving great results.-Identified and attracted potential job candidates.-Successfully interviewed and recruited candidates for different job positions.-Maintained a client satisfaction rate of over 90% -Managed data integrity within the applicant tracking system, ensuring timely entry and visibility of recruitment activity within ATS/CRM technologies. Show less

Quality Assurance (QA) Officer-Performing routine inspections on the quality of services rendered.-Identifying and resolving workflow and production issues.-Ensuring that standards and safety regulations are observed.-Engage in attentive listening and conduct thorough analysis of incoming calls handled by call center agents, monitoring and providing actionable insights.-Design innovative methodologies for training and development purposes.-Monitoring the KPIs of the call… Show more Quality Assurance (QA) Officer-Performing routine inspections on the quality of services rendered.-Identifying and resolving workflow and production issues.-Ensuring that standards and safety regulations are observed.-Engage in attentive listening and conduct thorough analysis of incoming calls handled by call center agents, monitoring and providing actionable insights.-Design innovative methodologies for training and development purposes.-Monitoring the KPIs of the call agent. Key Achievements-Identified calls with poor performance and remedied over 70% of issues.-Present internal feedback to management.-Listened to and evaluated over 300 live and recorded inbound calls for regulatory compliance.- Implemented training and coaching for call center agents.Assistant Centre Manager-Resolving customer issues to their overall satisfaction.-Assist the centre manager in leading and directing daily operations while ensuring quality customerservice.-Supervising and monitoring all tasks assigned to staff.-Prepare and motivate staff members to provide excellent service to customers.-Create a task list for the call center’s daily activities and ensure they are achieved.-Maintaining an overall management style that follows company best practices.-Prepare performance reports and report any issues to the management.-Serve as backup to the call centre manager in her absence.-Oversee the budget plans and track expenses of the call center.Key Achievements-Responded efficiently and accurately to callers, explaining possible solutions, and ensuring that clients felt supported and valued.-Commended for being client dedicated, dependable, and efficient.-Supervised interviewed, trained, and scheduled staff of over 60. Show less

-Preparing job descriptions, advertising vacant positions, and managing the employment process.-Efficiently manage the onboarding process for new employees while concurrently facilitating traininginitiatives for existing staff members.-Ensure the well-being and safety of all employees by prioritizing their health and welfare.-Establish and execute structured staff development protocols while actively monitoring and evaluating employee performance, and HR advisory… Show more -Preparing job descriptions, advertising vacant positions, and managing the employment process.-Efficiently manage the onboarding process for new employees while concurrently facilitating traininginitiatives for existing staff members.-Ensure the well-being and safety of all employees by prioritizing their health and welfare.-Establish and execute structured staff development protocols while actively monitoring and evaluating employee performance, and HR advisory story.-Produce HR statistical reports per time (headcount, absenteeism, leavers, etc.).-General Admin duties; regularly making and answering phone calls, sending out emails to staff, takingminutes, printing, photocopying, filing, etcKey Achievements-Maximized team knowledge and productivity through the implementation of well-placed training procedures.-Introduced the concept of ongoing training procedures for existing staff, increased customer service quality by 50%.-Improved relations between employees and management by effectively implementing team-building activities.-Successfully developed the code of conduct guiding the organization.-Promoted to be the Assistant centre manager while still working as the HR. Show less

-Responds to various complex operational issues for internal and/or external customers-Identifies operational improvements-Reviews and analyzes daily reports and makes recommendations as necessary-Resolves escalated issues from internal and external customers-Maintains thorough knowledge of unit policies, procedures, standards, and workflow.-Manage client expectations by influencing others who support the service to assist in meeting clients’needs-Execute client… Show more -Responds to various complex operational issues for internal and/or external customers-Identifies operational improvements-Reviews and analyzes daily reports and makes recommendations as necessary-Resolves escalated issues from internal and external customers-Maintains thorough knowledge of unit policies, procedures, standards, and workflow.-Manage client expectations by influencing others who support the service to assist in meeting clients’needs-Execute client instructions and respond to inquiries. Access appropriate team resources for help on more complex issues.Key Achievements . -Maintained a client satisfaction rate of over 90%- Promoted the company’s products and services.-Received commendation from the Managing Director in recognition of exceptional performance and accomplishments. Show less