Esther Olvera Email & Phone Number

Austin, Texas Area

Supervised housekeeping employees; responsible for hiring, discharging and taking disciplinary action; planned workload for housekeeping and distributed assignments according to occupancy forecast; responsible for cleanliness, orderliness, and appearance of entire hotel; ensured guest rooms were ready per company standard; ordered and maintained stock of guest supplies, cleaning supplies, and linens and uniforms; scheduled and coordinated preventative maintenance of rooms and public areas; attended to and resolved guest complaints and request; prepared annual housekeeping budget;

Austin, Texas Area

Assisted in the overall operation of store. Responsibilities included supervising staff and volunteers, accepting and processing donations, handling deposits, providing customer service, and assisting with POS transactions. Provided training to staff and volunteers on sorting and pricing procedures, and merchandising of donated goods. Ensured that all employees met mandatory training hours. Conducted weekly orientation for volunteers. Other responsibilities included building store displays in a timely manner, helping to improve store’s overall appearance, providing communication and feedback to peers and sales associates, improving associate morale, assisting with the completion of corporate and district directives on sales floor, increasing associate productivity through meeting DTS goals and implementing weekly action plans.

Austin, Texas Area

Responsible for opening and closing of store. Prepared staff schedule, monitored budget payroll hours. Ensured associates completed assigned tasks. Assisted in the DTS process of unloading, pricing and merchandising. Responsible for new employee training. Handled company directed layouts and mark-downs. Worked closely with warehouse employees. Ensured receiving and inventory control procedures were followed. Completed sales associate reviews and provided feedback. Processed cash deposits, returns and refunds.