Esther Peñaranda Ortega Email & Phone Number

Madrid, Community Of Madrid, Spain

Atlanta, Georgia, United States

-Responsible for managing and building relationships with assigned accounts and offer the best solution to our customers.-Demonstrated commitment to customer service and sales organization by adding new customers to my portfolio while maintaining premium service levels with existing accounts.-Significant growth of small and medium accounts achieving agreed business aims, including revenues and profitability, according to an agreed market development strategy. Identify sales opportunities through direct prospecting, lead follow up, networking and partner relationships.-Actively promote, offer support and training to customers for Digital program such as Mycargo for AFKL in the region

Atlanta, Georgia, United States

• Expertly handle shipments related to Secure, Pharmaceutical and Live products for all service desk activities, coordination of special equipment, and tailored solutions.• Precise sales administration including customer education on rules and procedures within AFKLMP policy and practices for Pharma, Live & Safe products. • Consistently follow up on ad hoc offers and proactive hunting calls.• Build and maintain an excellent relationship with customers via email, telephone calls and customer visits together with BDM or sales manager.

Atlanta, Georgia, United States

• Focus on ad hoc quoting in order to propose accurate pricing in a timely manner, taking into account capacity, segmentation, product service, market and competition practices. • Collaborate actively with our TAJV partners on ad hoc requests in order to provide the customer with multiple pricing options, increasing profitability thanks to shared capacity and extended service network.

Atlanta

• Ensure a prompt response to customer inquiries via telephone or email – always in a professional & efficient manner.• Consistently maintain a positive attitude and enjoy helping people• Excellent ability to communicate effectively with a wide range of customers.• Goal-oriented with the ability to multitask efficiently and pay close attention to detail.

Madrid Barajas Airport

• Ensure the safety, security and comfort of passengers, working effectively under pressure. • Provide exceptional customer service and ensure that passengers leave with a lasting positive impression of their flight. • Perform the safety procedures of the cabin, being able to keep calm in stressful situations.• Make sure passengers with particular needs obtain the help they need and provide them thorough information.

Madrid, Spain

• Lead and manage a team of cabin crew to consistently deliver an excellent standard of performance particularly in safety, customer service and sales. • Work well within a team and use effective communication to create a positive work environment. • Politely resolve difficult situations with a practical approach to avoid further escalation. • Take responsibility for the duties concerning passengers, crew and aircraft safety, and provide conduct guidance to other crew members.

Brisbane, Aurtralia

Key responsibilities: customer service, food and beverage handling, bill management, clean and tidy the area

Madrid, Spain

Madrid Barajas Adolfo Suarez Airport

• Attend to passenger inquiries on the phone and face to face, always providing a solution to their issues. • Supply information regarding the airport area and Madrid.

Meco , Madrid

• Perform a variety of office tasks, including billing activities, verification of invoice information, and maintenance of records. • Prioritize tasks to meet goals and objectives, especially interacting and communicating with a wide array of people.• Respond to public inquiries, assisting clients to find the information and courses they are looking for.

Bachelor'S Degree, Tourism

I obtained a Bachelor Degree in Tourism in which I got a extended knowledge of economics, statistics,finance. Moreover, I studied three.

Master'S Degree, International Commerce

I learned about International Commerce with its regulations inside the European Union as well as with other countries.

Certificate In Advanced English (Cae), English

Level C1: Effective Operational Proficiency - able to express oneself fluently and use language flexibly and efficiently for social.