At Alaska Airlines, our Mileage Plan rewards loyalty with miles for travel, elite status, and exclusive perks. Within ITS (Information Tech Service), our backend/middleware analytics team powers this program by providing data-driven insights to better understand our customers. This enables us to iterate and enhance programs, offering more ways to earn and redeem miles, new milestones, and upgraded elite experiences. Choose your rewards—bonus miles, WiFi, lounge passes, upgrades, and more—your travel, your way (Coming in 2025).

At Media Solutions, we are the leading travel advertising platform, connecting advertisers with millions of global travelers. Our tailored solutions and advanced targeting capabilities, backed by decades of experience, drive bookings and deliver results through real-time data optimization.- Achieved 14.4% YoY revenue growth for Native Display ads across all platforms. Accelerated A/B testing and eliminated dependencies, resulting in a successful Go-To-Market (GTM) for travel ad products. Our program was recognized as one of the top 10 drivers for a key company initiative.- Attained 15% fewer live site issues and 10% fewer recurring incidents by leading triage efforts, setting strict severity criteria, and documenting continuous improvements. Maintained transparent communication with leadership for swift resolutions.- Implemented and led long-term capacity quarterly planning process, sequenced roadmaps for strategic priorities and enabled cross-team dependency mapping where it lacked structure, resulting in a 30% increase in efficiencies. - Led engagement with 10+ cross-functional teams, overseeing 20+ initiatives and orchestrating the global rollout of a display ad product across web, iOS and Android platforms, generating over 20 million in revenues- Identified & closed product requirement gaps by clarifying scope, success criteria, and alignment with business objectives. Orchestrated program-level scrum of scrums, boosting visibility by 20% and fostering open communication- Skills include proficiency in JIRA, Confluence, Slack, Trello, Miro, Figma, A/B testing through Test & Learn, Android, iOS, Web, and Firewall App, Datadog, Github, PagerDuty, Splunk, Google Ad Manager.

T-Mobile Digits provides the flexibility of using the same phone number across various devices, supporting up to five numbers on a single device. This versatile service is suitable for both personal and professional use, allowing users to stay connected seamlessly across their preferred devices.- Launched T-Mobile's DIGITS product to production on all platforms; web, iOS, and Android- Proficiently organized and facilitated Scrum and Kanban Model SDLC activities, including daily scrums, sprint reviews, retrospectives, and sprint and release planning. - Introduced agile processes and structure to enhance productivity in a new acquisition that lacked established processes. - Revamped CICD deployment via Jenkins, collaborated with DevOps for SVN to GIT/BitBucket migration, and ensured stable environments. - Reduced defect backlog through aggressive matrix generation and follow-up for closure. - Tracked team progress, burn down, velocity, and release forecasting. Improved communication and collaboration by documenting processes, procedures, and uploading essential documentation on Confluence. - Served as the point of contact for third-party vendors, providing test accounts and environments to ensure compliance with Web Content Accessibility Guidelines (WCAG) AA standards. - Conducted weekly software readiness meetings, daily Scrum sessions, and technical issue discussions. - Successfully curated and prioritized a backlog of features and products on JIRA, establishing relative estimates with the development team. - Skills include proficiency in JIRA, Confluence, Rally, Visio, Slack, Trello, Invision, Zeplin, MongoDB, express, React framework, Redux, Typescript, Postman, node.js, MS Visio Studio Code, Microsoft VSTS, JavaScript, Android, iOS, Web, and Electron App.

FireBun.com is a SaaS platform designed to streamline Daily Business Operations for Small Businesses, encompassing bars, restaurants, nightclubs, coffee shops, and retail stores. The platform empowers business owners to efficiently manage diverse tasks, including event planning, incident logs, lost and found, as well as creating content and messages for multimedia displays.- Effectively communicated project scope, schedule, and budget to customers and contractors, ensuring alignment with company strategy. - Led cross-functional teams through the entire Product Development lifecycle, from planning and requirement gathering to deployment and performance measurement. - Managed the product roadmap, prioritization, and conducted quality checks to maintain user-friendly products and avoid negative feedback. - Provided comprehensive support to business managers, overseeing internal and external communication. - Conducted field analysis of end-user needs by visiting various businesses, swiftly addressing issues during product testing. - Determined product specifications, ensured optimal quality, and prepared Product Backlog Items (PBI) ahead of sprints while monitoring the team's velocity.

Reviewed and developed requirements for testing projects, collaborating across teams throughout the Software Development Life Cycle (SDLC). Filed, tracked, and verified bug fixes while updating test plans and creating test cases for functional areas. Executed a range of tests, including black box, smoke, User Story (US), iteration, functionality, UI, cross-browser, regression, and acceptance testing on web applications using desktop and mobile devices. Applied CRUD testing methodology, actively participated in weekly sprint planning meetings, and followed Scrum/Agile methodology for enhanced team production efficiency. Possesses skills in HTML, CSS, and beginner-level JavaScript, along with proficiency in mobile device testing on Android/iOS platforms, web application testing, user experience testing, and accessibility testing. Demonstrates expertise in cross-browser and platform testing.