Esther Sisson Email & Phone Number

England, United Kingdom

Eastwood Hall

Summary of Duties;• Maintaining good working relationships with clients, customers and suppliers. • Planning reactive fault works using geographical logic to ensure engineers have the required travel time to complete each job. • Dealing with supplier invoice queries and raising purchase orders to cover the cost of works. • Maintaining and updating the bespoke databases to ensure all relevant information, costs and customer updates are captured. • Preparing… Show more Summary of Duties;• Maintaining good working relationships with clients, customers and suppliers. • Planning reactive fault works using geographical logic to ensure engineers have the required travel time to complete each job. • Dealing with supplier invoice queries and raising purchase orders to cover the cost of works. • Maintaining and updating the bespoke databases to ensure all relevant information, costs and customer updates are captured. • Preparing customer quotes for quote approval. • Ordering telecommunication parts required to resolve faults on site, updating part returns and keeping records of part orders up to date. • Being the first point of contact for engineers and clients • Organising access and outages in order for the works to be carried out. • Conducting daily reports for contracts, detailing job statuses and progressions. Show less

Promoting independence to adults with learning disabilities. Providing guidance and support.• Weekly planning, scheduling and allocation of all care hours.• Ongoing rota maintenance.• Management of all staff procedures, including;Recruitment processes and staffing levels.Interviews and appraisals.Supervisions and practical observations.Spot checks.Disciplinary procedures.POVA issues.Training plans, creation and… Show more Promoting independence to adults with learning disabilities. Providing guidance and support.• Weekly planning, scheduling and allocation of all care hours.• Ongoing rota maintenance.• Management of all staff procedures, including;Recruitment processes and staffing levels.Interviews and appraisals.Supervisions and practical observations.Spot checks.Disciplinary procedures.POVA issues.Training plans, creation and implementation.• Management of Service Users, including;Enquiry response.Implementing care packages.Care plan creation.Care plan reviews.Risk assessments.Complaints mapping and response.Helping clients to adjust and adapt to a changed lifestyle.Visiting Service Users at their home to map appropriate support.Providing information and support to service users & their families.Conducting interviews with service users and their families.Providing high quality, up-to-date documentation for all service arrangements.• Seeking out, establishing and maintaining relationships with operational contacts.• Accurately recording service times, job costing and invoicing. • Out of hour on-call duties.• Adhere to and ensure adherence to CQC regulations.• Promote/ensure professionalism and compassion within the work environment Show less

Providing quality homecare to the elderly.• Weekly planning, scheduling and allocation of all care hours.• Ongoing rota maintenance.• Management of all staff procedures, including;Recruitment processes and staffing levels.Interviews and appraisals.Supervisions and practical observations.Spot checks.Disciplinary procedures.POVA issues.Training plans, creation and implementation.• Management of Service Users, including;Enquiry… Show more Providing quality homecare to the elderly.• Weekly planning, scheduling and allocation of all care hours.• Ongoing rota maintenance.• Management of all staff procedures, including;Recruitment processes and staffing levels.Interviews and appraisals.Supervisions and practical observations.Spot checks.Disciplinary procedures.POVA issues.Training plans, creation and implementation.• Management of Service Users, including;Enquiry response.Implementing care packages.Care plan creation.Care plan reviews.Risk assessments.Complaints mapping and response.Helping clients to adjust and adapt to a changed lifestyle.Visiting Service Users at their home to map appropriate support.Providing information and support to service users & their families.Conducting interviews with service users and their families.Providing high quality, up-to-date documentation for all service arrangements.• Seeking out, establishing and maintaining relationships with operational contacts.• Accurately recording service times, job costing and invoicing. • Out of hour on-call duties.• Adhere to and ensure adherence to CQC regulations.• Promote/ensure professionalism and compassion within the work environment Show less

Administrative support to managers and Directors.

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