Esther Suh, Cdp Email & Phone Number

Halifax, Canada Area

Niles, Illinois

•Acted as a non-clinical general manager on the Special Care Unit floor (capacity of 60+ residents/31 units). •Worked with a multidisciplinary team of other departments to minimize risk and assure comprehensive care planning for residents who are diagnosed with dementia or Alzheimer’s disease. •Acted as intermediary resolution specialist for resident and family concerns.•Maintained up-to-date working knowledge of each resident’s care plans while continuously updating progress notes and assessments in their medical charts.•Developed and led therapeutic activity programs for the resident’s mental and physical needs. Programs resulted in a doubling of resident attendance and participation over the preexisting program. •Provided individual staff coaching and team in-services to enhance client care. •Liaised in sales with potential residents' families, providing facility tours, and admission procedures. •Provided residents with supportive counseling, behavior intervention, conflict resolution, and problem-solving assistance. •Fluently translated, created documents, and developed staff training material in and from Korean to English.

Vancouver, Canada

•Utilized knowledge of various issues pertaining to women with children, seniors, mental health, addictions, homelessness, and domestic violence/abuse to act as a client advocate, and provide emotional support. •Completed assessments, identified barriers to clients’ needs, and made appropriate referrals. •Supervised clients, coached life skills, and workshops to encourage healthy community living. •Provided immediate crisis intervention and suicide risk assessment when required.•Worked as a multidisciplinary team with other social service agencies and medical teams to maximize the client’s progress.•Managed client case files and demonstrated knowledge of each client’s service plans. •Completed statistics and documented detailed case reports in the database.

Surrey, Canada

•Network with Family Resource Programs providers and clients•Report concerns and needs of FRP providers and clients to an executive director•Create a list of information and map of FRP organizations in Surrey area•Update members’ information database

Coquitlam, Canada

•Served an average of 50 walk-in clients and processed on average 200 incoming and outgoing shipments per day. •Organized invoices, letters, and shipments using alphabetical, numerical, geographical, chronological, block numeric, and/or alpha numeric filing systems. •Utilized courier software to track and track shipments, print labels, and generate invoices. •Handled customer inquiries, complaints, and special requests in a professional and timely manner. •Assisted with inventory management and stock control •Followed safety protocols and procedures to ensure the security of packages and the safety of coworkers and clients. •Maintained accurate records and followed up on pending cases in a timely manner. •Trained new staff in shipping procedures and administrative duties. •Operated a forklift and moved items weighing up to 100 lbs.

Richmond, Canada

•Utilized knowledge in homelessness, rental housing disputes, income subsidies, legal issues, ID renewal, immigration, mental illness, and spousal abuse to assess and advocate for clients’ needs. •Translated fluently for Korean-speaking individuals seeking assistance (particularly newcomer immigrants seeking support/resources). •Provide crisis intervention and suicide risk assessment. •Documented detailed client progress reports into the database and corresponded with the coordinator.•Arrange meetings with clients via in-person, phone, or email.

Surrey, Canada

•Provided non-judgmental emotional support and crisis intervention to the diverse population of distressed callers with various concerns (e.g., relationship conflict/abuse, cultural barriers, employment struggles, anxiety/depression, long-term mental/physical illness, and substance abuse).•Assessed the risk of suicide and followed through with appropriate and timely measures in handling a variety of unique situations.•Utilized database to search appropriate community resources for the callers. •Documented detailed computer call reports and debrief with the supervisor.

Burnaby, Canada

•Assisted clients with daily financial transactions and administrative requests such as deposits, withdrawals, bill payments, preauthorize payments, currency exchange, and wire transfers. •Identified clients’ needs and made personalized recommendations and referrals. •Maintained client confidentiality and adhered to compliance standards. •Maintained accurate records and followed up thoroughly on pending cases. •Translated fluently for Korean-speaking clients seeking assistance, particularly newcomers seeking service and resources. •Set and exceeded independent development/sales goals, contributing to the achievement of team objectives. •Performed opening and closing procedures requiring the accuracy of financial transactions and ensuring the safe and bank were secure before and after business hours.

Bachelor Of Arts - Ba, Sociology And International Studies

Associate Of Arts - Aa