An exceptional multi-tasker providing product and consultancy services to pre and post sales customers, stakeholders engagement, project management, scheduling, technical support and training of products, case studies documentation, and conceptualisation and production of product videos. Duties: ACCOUNT MANAGEMENT - Building and establishing relationships from pre to post sales customers; Managing enquiries, identifying critical issues and addressing customer concerns; Engaging and equipping stakeholders with knowledge and skills to achieve optimal and effective usage of the products. PROJECT MANAGEMENT - Overseeing and monitoring project progression; Ensuring timely and successful implementation and delivery of projects; Handling company wide schedules for all sales and customer review meetings, on-premise installations, onsite and online training sessions. MARKETING - Identifying customers as strategic representations of key industries to be featured as a case study; arranging and conducting interviews with key stakeholders on the challenges faced in the organisation prior to automating their operational process, and the measurable benefits achieved after implementing the solution; Conceptualising, storyboarding, scripting, voice-over recording and production of marketing videos showcasing the suite of solutions, as well as training videos for end users. KEY ACHIEVEMENTS: * Solely managed nearly 500 accounts since joining the company. * Performed pre-sales role for 10-15 new projects per month.* As a post-sales role, responsible for 66% of existing customers upscaling/renewing their contracts (valued $134K) within the first 6 months of joining the company. * Responsible for record number of monthly new/renewed contracts (33% existing customers) within 3 months of joining the company. * Interviewed customers and compiled 10 Case Studies as marketing assets.* Produced 6 marketing videos.

A dynamic multi-tasker with the overall responsibility for the smooth running and execution of projects, operations, logistics, human resource, marketing and accounts in the company. Duties: PROJECT MANAGEMENT - Planning and mapping out project schedules / milestone charts for schools and trainers for an average of 60 distinct projects per year; Planning and managing all logistics and operational aspects for annual musicals / shows. OPERATIONS - Day-to-day managing of workflow; Problem-solving in emergency situations; Overseeing execution and progress of lesson plans and programmes; Analysing and revising SOPs and training materials for trainers; Liaising artistic and technical requirements for musicals / shows with venue providers, set contractors, technicians, artistic directors; Managing deadlines with stakeholders. HUMAN RESOURCE - Recruitment, management and discipline of a team of about 50 full-time and part-time trainers; Implementing critical decisions and enforcing guidelines. MARKETING - Proposal writing and content for online newsletter; Executing scheduled marketing of programme and marketing collaterals to schools. ACCOUNTS - Verifying accuracy of training hours, processing monthly Payment Vouchers and claims, issuing cheque payments, and submission of invoices via Vendors@GOV.KEY ACHIEVEMENTS: * Single-handedly organised the inaugural inwardBOUND Youth Theatre Competition, which attracted participation from over 25% of the Secondary Schools in Singapore. * Total number of SYF projects in the company increased by 60% within the 1st year in the company. * Created and implemented a comprehensive “Trainers Pack” with training resources, guidelines and SOPs for new trainers to equip them with knowledge and communicate expectations. This resulted in a reduction of negative client feedbacks by ~50%. * Introduced a systematic and organised workflow for internal operations and created new SOPs and template lists for management and staff.

An all-rounded Events Organiser specialising in local/international conferences and seminars; accounts management from pre to post event, including writing Gebiz proposals, presentation to management committees, project management and execution of events. Duties: MANAGEMENT - Planning and overseeing project schedules / milestone for clients; Providing customised consultancy services; Liaising with designers, printers and contractors on the construction of exhibition booths / collaterals; Coordination with venue providers and technicians on event requirements. EVENT MANAGEMENT - Liaising with Operations team for on-site set up for events; Preparing Programme Rundown and allocation of responsibilities to key personnel; Conducting pre and on-site briefing for clients and staff; Coordinating with department ICs to ensure smooth execution of programme flow. STAGE MANAGEMENT - Crafting Programme Rundown and/or Emcee speeches; Conducting on-site briefing to performers and guest speakers; Calling of cues for performers, lighting or sound effects for special events.ACCOUNT MANAGEMENT - Account servicing of projects from pre-sales to post-event. KEY ACHIEVEMENTS: * Project and Event managed award ceremonies and conferences for local and international delegates comprising government and statutory board staff and industry partners. Notable events include: 2008: Inaugural Land Transport Excellence Awards (LTA) 2008: Inaugural Business of Heritage Conference (NHB) 2009: 9th International Association of Ports and Harbours Asia / Oceania regional Meeting and Port Forum (MPA) 2010: Memorandum of Understanding Signing between Peranakan Museum and Musée du Quai Branly (NHB) * Stage / Programme Managed large scale events involving between 300 to 5,000 participants such as the SGH Family Day 2008, inaugural Science Buskers Festival in 2009 and Amore Women’s Day Out 2009. * Account Managed events with an estimated overall project value of $1 million.

Duties: PRODUCTION STAGE MANAGEMENT - Providing practical and organisational support to Director, actors, crew and production staff; Standing in for absent actors during rehearsals; Recording and reminding actors of stage blocking and Director’s notes; Management of stage crew; Sourcing for hand props; Marking of stage dimension and set measurements; Preparing technical rider for shows; Liaison with various designers (Costume, Lighting, Sound, Sets) and Choreographers; Scheduling and Running of rehearsals; Arranging transportation of physical sets and props to theatre venue; Overseeing bump-in and bump-out at performance venue; Troubleshooting technical and logistical problems with venue technicians and staging teams; Ensure smooth execution of technical runs, full dressed rehearsals and actual show; Coordinating with venue ushers on late-comers cue(s); Overall responsibility for smooth execution of the performances and safety of actors and crew. KEY ACHIEVEMENTS: * Stage Managed one of the original plays during the inaugural OCBC Singapore Theatre Festival in August 2006. * Stage Managing experience since 2002 for large scale musicals involving about 100 actors, dancers and crew for an audience size of about 3,000 to 4,000 per show.

A dedicated and dependable executive handling the general scope of HR functions - Recruitment and Selection, Training and Development, Coaching and Counselling, Policy Formulation; Secretariat for the scholarship ceremony and Master of Ceremony for multiple teachers’ promotion ceremonies and cross Divisional events. Duties: HUMAN RESOURCE MANAGEMENT - Shortlisting applicants for teaching scholarships; Coordinating and Conducting interviews; Performing Secretariat duties; Preparing and executing Deed Signing; and Crafting policies on Leave entitlements for teachers. TALENT MANAGEMENT - Strategically planning Summer Programmes and attachments for overseas and local scholars as part of talent management and pre-career development. EVENT MANAGEMENT - Coordinating with external agencies on Tea Sessions for scholars; Executing Summer Programmes and attachments for overseas and local scholars; Organising and running the annual Teaching Scholarship Presentation Ceremony (TSPC). - Calling and assessing of quotations for resources and items required for the TSPC; Coordinating with video production company, new and existing scholars for story-boarding and video shoots; Liaising with venue providers and vendors on all logistics requirements. - Main Secretariat for the TSPC and overall in-charge for all sub-committees; Coordinating with Corporate Communications for Press Releases and Media Interviews; Preparing Executive info kit for Minister, Parl Sec PS, DS, Dir and ADs. KEY ACHIEVEMENTS: * Vice-Chairman for the Staff Welfare Committee. * Editor of the online HR magazine: pushed for quarterly issues to be released to increase readership, and revamped the contents of the magazine to focus on staff and their stories / interests. Many staff gave positive reviews. * Provided a platform for graduating scholars to take over key positions and have greater ownership over the scholarship ceremony.