Esther T Email and Phone Number

• Conducted market research and identified prospects’ needs; highlighting YBIMC’s value of services and assisting CEO and Founder to secure two high-value clients• Created outreach template and compiled resources to improve business development process; resulting in a standardized approach to prospects • Built social media calendars and edited photos/captions to suit clients’ requests and needs; optimizing for exposure and engagement• Negotiated and collaborated with external vendors and venues to coordinate an event with a $50,000 + budget • Lead 2 separate projects simultaneously while communicating with both internal and external teams; ensuring that both stakeholders stay aligned and that the project is carried through and successful

• Maintained a passionate, energetic, outgoing, professional, and positive attitude while working in a fast-paced environment; as shown by quicker promotion timeline than the average employee • Provided professional customer service during busy store hours; working independently to attend to groups up to 20 people• Given the responsibility to open and close the store alone; performing transactions up to $400 an hour using POS system• Learned escape room operations at a fast pace; resulting in fully memorizing and learning all aspects of five escape rooms within the first couple weeks of onboarding• Managed and organized all social media accounts; resulting in 20x increase in followers • Supported corporate growth by promoting and marketing the company; resulting in being hand-selected by the CEO to assist in franchise expeditions• Talked with over 10 potential franchisees to assist in aiding franchise sales; resulting in 2 to 3 high-value sales • Assisted with the business marketing strategies, including basic marketing strategies, optimizing SEO on Google, and social media marketing• Developed process for tracking membership data using Excel analytics; resulted in higher retention of premium customers

• Worked independently as well as in a team to provide friendly service in a high-volume environment• Prepared 20-30 orders per hour individually, while demonstrating impeccable knowledge of all 50+ drinks on the menu • Maintained the store presentation and cleanliness while performing transaction sales up to $150 an hour using a POS system • Given the responsibility of overseeing the store during opening and closing• Provided training and mentoring to 2 new employees demonstrating strong leadership skills