Esther Wilson Email and Phone Number
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Experienced Leader with a demonstrated history of working in the information technology and services industry. Skilled in Sales Leadership & Enablement, Curriculum Development & Delivery, Adult Learning, Communication, Management, Customer Experience, and Business Process Improvement. Strong finance professional with a Bachelor of Science (BS) focused in Business, Management, Marketing from Utah Valley University.
Pitney Bowes
View- Website:
- pitneybowes.com
- Employees:
- 11473
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Strategic Sales Program DirectorPitney Bowes Jan 2024 - PresentSpokane, Washington, United StatesResponsible to support all strategic initiatives and lead all aspects of the launch of those initiatives crafted to improve and support Inside Sales. I work to lead strategic problem solving for sales with close collaboration and partnership across functions. Responsible for multiple contending priorities to drive a plan to fruition, taking on the roles of strategist, project manager, and communications while also balancing an inclusive team environment that encourages diversity of perspectives and bold ideas. My team also leads all sales onboarding, enablement, communication, work-force management, quality, facilities and supports employee engagement.
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Sendtech Inside Sales DirectorPitney Bowes Jan 2023 - PresentSpokane, Washington, United States
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Director Of Supplies Sales And Client RelationsPitney Bowes Jan 2020 - Jan 2023Spokane, Washington, United StatesI am responsible for the leadership of the Supplies Sales and Client Relations divisions in the Pitney Bowes SendTech organization. We are a division that is over 90 employees strong and are accountable for all outbound and inbound supplies sales, client order support, sales lead development and client retention.This includes active involvement in forecasting, staffing, operations, hiring, employee development and engagement, communication, process improvement, compensation and budget, as well as ongoing project management.
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Client Portfolio ManagerPitney Bowes May 2017 - Jan 2020Spokane, WashingtonPart of the Global Client Portfolio and Offer Strategy team responsible for offer development, pricing, communication, execution, measurement, and reporting in all lines of business for the Inside Sales and Field Sales Channel. Business liaison responsible for communication strategy and execution for the Inside Sales Channel.
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Graduate Academic Advisor - Graduate School Of Business AdministrationGonzaga University Graduate School Of Business May 2016 - May 2017Spokane, WashingtonAdvised School of Business Graduate students in the MBA, MAcc and MS Tax programs. This included education and coordination of registration and the development of a long-term course plan in order to complete degree requirements. Implemented and administered aspects of the Graduate School of Business reporting, analytics, forecasting, policy, and processes. Provided student counseling as identified for academic performance including referral to appropriate campus resources as needed. Collaborated and networked with internal and external partners in order to build graduate student career opportunities. -
Sophomore Academic Advisor - School Of Business AdministrationGonzaga University Jul 2015 - May 2016Spokane, WashingtonAdvised sophomore business and Gonzaga degree change students working through the School of Business admission process. This included education and coordination of semester registration, course progress and performance review, academic advising with each advisee, review of progress at mid-term, declaration of concentration and the development of a long-term course plan in order to complete degree requirements within four-year time period. -
Director Of Inside SalesPitney Bowes Jan 2004 - Oct 2013Spokane, WaThe Inside Sales Organization in Spokane is built of over 125 Client Managers, Supervisors, and Support Team. Esther's Sale Professionals are responsible for client experience, retention and sales comprised of financial products, meter, and solutions products and services. Of the responsibilities involved in this role of note include, hiring, on-boarding, daily operations, human resource development and management, forecasting, delivery of a high performance team with continual sales growth. Additional responsibilities over the course of Esther's tenure include development and communication both written and verbal of operating strategy, procedures and policy, compensation plans, sales contests and incentives. Process mapping and process improvement, advanced sales consultative sales training, and client satisfaction strategy. Accomplishments include: growth of business including staffing increase from 10 to 125 employees over the last 10 years while maintaining low turnover. Annual Employee Engagement scores in company top 10%. Consistently delivering high client satisfaction and sales results.
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Sales AnalystPitney Bowes Jul 2003 - Jan 2004Spokane, WaAnalyst responsibilities began with the analysis of business for cross-sales opportunities in all contact center businesses. This included call flow and business process mapping, process development, curriculum development and training. Developed all training curriculum in addition to training delivery of all cross-sales efforts for all lines of business.
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Department ManagerSears, Roebuck And Co. Aug 2001 - Jul 2003Boise, Idaho AreaResponsible for the development and management of 6 Team Managers. Also accountable for the following: all national training and “My Opinion Counts” Survey initiatives, maintenance of center headcount and turnover records. Actively involved in hiring, training and ongoing development of a team of sales and customer service professionals in Retention, Account Services, and TeleService Departments. Resolved escalated customer opportunities, assisted store management, increased sales and quality performance, implemented center recognition, sales and retention contests, and conducted on-going support for application of Linda Richardson sales training. -
Sales Floor SupervisorThe Ritz-Carlton Hotel Company Llc Jan 1995 - Aug 1998Salt Lake City, UtResponsible for resolving guest opportunities and internal defects. Involved in the development and implementation of call quality standards. Also responsible for coaching a team of reservation sales associates to improve their salesmanship and quality performance scores. Duties also included conducting quality appraisals, training, and mentoring new agents.
Esther Wilson Skills
Esther Wilson Education Details
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Business Administration And Management, General -
Organizational Leadership
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Utah Valley UniversityBusiness, Management, Marketing
Frequently Asked Questions about Esther Wilson
What company does Esther Wilson work for?
Esther Wilson works for Pitney Bowes
What is Esther Wilson's role at the current company?
Esther Wilson's current role is Strategic Inside Sales Program Director, Pitney Bowes.
What is Esther Wilson's email address?
Esther Wilson's email address is es****@****wes.com
What is Esther Wilson's direct phone number?
Esther Wilson's direct phone number is (817)-834*****
What schools did Esther Wilson attend?
Esther Wilson attended Cornell University, Gonzaga University, Utah Valley University.
What are some of Esther Wilson's interests?
Esther Wilson has interest in Education.
What skills is Esther Wilson known for?
Esther Wilson has skills like Customer Satisfaction, Customer Retention, Sales, Direct Sales, Training, Strategy, Team Building, Management, Customer Service, Account Management, Forecasting, Process Improvement.
Who are Esther Wilson's colleagues?
Esther Wilson's colleagues are Sabrina Valmy, James Kiser, Jyrki Ruotsalainen, Sheri Jordan, Darren Edwards, Katia Giampaoli, Simon Nay.
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Esther Wilson
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Esther Wilson
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