Esther Wright Email & Phone Number

Jacksonville, Florida Area

EXECUTIVE HR PROFESSIONAL THAT CONSULTS WITH LEADERS AND MANAGERS IN THE AREAS OF HR STRATEGY, TALENT MANAGEMENT, PERFORMANCE MANAGEMENT, ORGANIZATION DEVELOPMENT, CHANGE MANAGEMENT, HR OPERATIONS, HR PROCESS IMPROVEMENT, EMPLOYEE RELATIONS, AND OTHER HR RELATED FUNCTIONS. EXTENSIVE EXPERIENCE AS AN EXECUTIVE COACH, THOUGHT LEADER, HR STRATEGY AND LEADING HR PROJECTS AND INITIATIVES AND TACTICS.

Jacksonville, Florida Area

Collaborates with senior leaders globally to understand business operations in order to align relevant HR programs and initiatives. Utilizing effective talent management processes, I have a pivotal role in assessing talent and retaining talent needed to achieve business goals. Key results have been achieved that increased organizational capability and optimized the contributions of employees. Member of the 2009 Strategic Planning team responsible for developing 3 yr plan. • Certified as an Executive Coach- 2007• My role as executive coach has contributed to a process of maximizing the contributions of leaders throughout the organization.

A global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, software support, and services to clients in more than 70 countries.; Accountable for Strategic Talent Management for the HRM Senior Leadership team. The primary objective is to access leadership talent throughout the organization, identify top talent pools, manage development plans and progress, monitor succession planning process, create deeper talent pools to address critical skills gaps that may exist, and launch plans to improve short and long-term organizational performance. Lead 20 HRM Champions responsible for implementing organizational change model for 3000+ employees throughout North America, EMEA, APAC, and LATAM.Accountable for leading the Strategic Talent Process for the Human Resource Management Line of BusinessCertified as an Executive Leadership CoachFacilitated a team of 20 Global Champions that led the Change Management strategy for the 2007 Transformation process for 3000+ employees in HRM. Ensured that our talent strategy aligned with organizational goals for success Implemented standards to measure attendance, work quality, cost per hire and employee engagement costs, reducing attrition by 30%.Leader and Champion for Performance Management Processes within BU Member of Sales Pursuit team in support of our BPO model

Senior HR Generalist for a 900 employee call centerDeveloped talent acquisition strategies resulting in above average fill ratesLed a team of 7 HR professionals in delivering HR practices in a consistent mannerAccountable for resolving Employee relations issues throughout the site; Worked directly for Shaner Hotels which is one of the foremost owner-operator companies in the hospitality industry. The current portfolio is made up of 20+ properties in 15 states and total assets that exceed $400 million.

a federal corporation and the nation's largest public power company. As a regional development agency, TVA supplies reliable, competitively priced power, supports a thriving river system, and stimulates sustainable economic development in the public interest.; Responsible for aligning HR initiatives to positively impact business objectives. Forged effective relationships with the Customer Service Executives. Led four regional HR teams in establishing HR metrics and accountability to results. Accountable for Labor Relations, Training, Compensation and Benefits, Succession planning, and Change Management. The Customer Group consisted of over 3000 employees represented by various Unions. Established ethical standards within HR team based on honesty, respect for all individuals, and integrityLed Re-engineering efforts, covering a 7 state region, resulting in creating a new organization whose culture became customer-focused, business like and oriented toward metrics and results Member of the Customer Group Executive committee, responsible for linking business plans with HR talent strategy and plans.Completed Executive Leadership Program, including Operations effectiveness methods.Member of the Executive Negotiation Team responsible for contract negotiation for all Labor Unions

Bs, Industrial And Labor Relations

Activities and Societies: Labor Relations Group Choir Residence AssistantVolunteer in the community Worked for the Library group Residence.

Bs, Industrial Relations

Activities and Societies: Chorale Industrial Relations Organization leader Dorm Representative Student RepresentativeMember of the First.