Esther Ma Email & Phone Number

I coordinate and schedule internal, external, and physical therapy referrals, injections, and diagnostic tests to include MRI, X-Ray, CT scans, Ultrasounds, EMGs, and more.• Receive all diagnostic orders and referrals from physicians.• Gathers and document insurance eligibility data, coordinate with financial advocates of planned procedures, and request insurance company prior authorizations.• Make registration and other front-end corrections prior to visits; ensure that all missing erroneous information is updated before diagnostic processing.• Coordinate all ambulatory, radiological facilities, ancillary services, and EMG/NCS studies.• Coordinate internal and external referrals to other physicians.• Coordinate and schedule internal MRI orders, which include thorough MRI screening, proper documentation of all surgical history and providing patient instructions specific to MRI visits.• Tracks referrals/exams and make follow-up appointments for patients after they have evaluations orprocedures completed at other facilities.• Screens and schedules patients for outpatient surgical procedures and injections.• Maintains confidentiality and privacy.• Performs other duties as assigned.

Olympia, Wa

This role is to support the Vice President and Chief Revenue Officer.Responsible for diverse administrative tasks from daily calendar and meeting management to strategic planning and special projects.Manage schedules for the depart and chief executive officer. Oversee multiple meetings and scheduling for the business management department.Taking on projects with 3 department managers.Draft, review, and send communications on behalf of company executive(s).Organize and prepare for meetings, including gathering documents and attending to the logistics of meetings.Correspond and maintain rapport with board members and other stakeholders.Answer and respond to phone calls, and communicate messages and information to the executive and department managers.Prioritize emails and respond when necessary.Coordinate travel arrangements and travel reimbursements.Maintain various records and documents for company executive(s).Excellent written and verbal communication skills.Time-management skills.Ability to pay attention to detail.Organization skills.Ability to multitask.Basic understanding of frequently used computer software and programs, such as Microsoft Office and Zoom.Interpersonal skills.Punctual.

Pullman, Wa

Professional University Organization Consultant • Consulted for organization compliancy and excellence• Delivered effective professional phone calls, emails, and other written correspondences• Facilitation, and attended meetings• Handled correspondences and other remote-administrative duties • Conducted research, reports, and filing• Goal orientation to accomplish project management and event planning• Built strong relationships and worked independently

Washington State University

• Designed safe and elegant decor for attendees to experience an immersive tasting, gourmet buffet, silent auction, and live music• Arranged and delivered decorations for Winefest venue• Corresponded with the Director of Events Executive Board Member of Sigma Iota• Quick and efficient setup and teardown process with Director of Events and Winefest Leads, and kitchen staff• In conjunction with WSU's Mom's Weekend, Winefest is a wine-tasting event hosted each spring by the members of Sigma Iota• Calm under pressure, organization, time-management, problem-solving skills, creativity, adaptability, professional composure

Pullman, Wa

• Made email and cold-calls to gather sponsors from local businesses for the Monday Night Football Charity Dinner• Flexible schedule to priorities the organization's needs for meetings and phone calls

Pullman, Wa

Brotherhood Committee Member• Engaged in organizational conflict solution and ideas in meetings• Event setup and teardown• Continued communication amongst committee and fraternity chapter members• Flexibility in scheduling, and punctuality to commitments

Pullman, Wa

Alpha Xi Pledge• Collaborated with other pledges as a manager of a presentation project • Fervent work ethic through communication to AKPsi fraternity members and pledges• Conveyed ideas and instructions in a concise, easily understood manner• Outstanding coordination for projects, meetings, and business professional presentations

Pullman, Wa

• Successfully executed a TedTalk-esque speaking event focused on the theme of "core competencies of highly effective grads" to inspire ideas and skills necessary to flourish in the workforce after graduation • CougTalk speakers addressed communication essentials, the bias for action, and critical thinking skills outside of the classroom• Coordinated communications with Project Manager, Marketing & Operations Manager, Event Risk Manager, event venue Event Coordinator, and Film Team• Maintained prospect sponsors: Made efficient cold-calls, emails and in-person meetings to local businesses• Attended meetings discussing healthy conflict resolution around ideas to solutions and reports• Helped carry out the implemented project management plan• Assisted oversight of preparations for lodging and transportation for 8 guests: 1 keynote speaker, 3 independent speakers, and 4 WSU alumni panelists• Expected attendance of event: 500 students, faculty, staff, and guests• Crafted organized and detailed master itinerary of events and slideshow play-by-play of the event• Swift critical thinking skills, spreadsheets, project management, communication, fast-paced tasks, respectful and professional appearance, punctuality, and follow-through

Pullman, Wa

Sales Associate• Answered questions about policies, services, and products• Greeted customers with a smile. • Helped customers find products they are seeking• Assisted fellow associates throughout the store• Maintained a stocked, clean and safe environmentBakery Associate• Ensured high-quality products are produced in the bakery and other departments• Prepared and served ready-to-eat-baked-goods• Took customer orders for cakes • Maintained area to stay clean, sanitized, and customer-readyFront End Cashier• Stood for long periods of time• Checked out customers swiftly, keeping the area clean and presentable• Answered customer inquiries and help them with their needs• Entrusted to handled cash $200-400 and work independently

Bellevue, Wa

• Cooked 3-5 meals a day for up to 400 people per meal• Worked closely with the Food Service Manager to ensure all jobs in the kitchen are done with excellence and care• Continued willingness to learn as responsibilities are constantly changing by the needs of the camp• Prepared food, cooked, baked, served food, maintained salad bars, washed, cleaned• Worked with a Food Worker Card for the State of Washington (required)Dietary Cook• Focused on dietary restriction meals; Prepared food, cooking, baking, serving food, washing and cleaning strictly on meals that require dietary restrictions• Dietary restrictions include but are not limited to: Vegetarians, vegans, peanut or tree nut allergies, lactose intolerance, dairy-free, soy-free, celiac disease/gluten-free, etc.

Communication And Society, Risk And Crisis Communication, Senior

Activities and Societies: First Gen Cougs Student Organization, Alpha Kappa Psi: Beta Lambda, Professional Convention Management.

Education record

Activities and Societies: Leadership, College Bound Program

Education record

Activities and Societies: Leadership, Key Club member, Girls Tennis Team, Girls Bowling Team, TRIO Program, College Bound Program