Esther Baek Email & Phone Number

San Francisco, California, Us

San Francisco, California, Us

Foster City, Ca, Us

OPERATIONS• Executed against a business case for a consolidated, internal system architecture. • Ripped out 9 point systems and consolidated around Ultipro, Salesforce and Netsuite to build a data supported G&A function• Led a team of 5 to successfully implement and launch UltiPro as the HCM and payroll system with a 0% error rate for payroll processing• Developed a change management and communication plan for the UltiPro implementation project aligned with strategic guiding principles that targeted executives, steering committee, people managers, and employees which led to a 100% adoption within the first 60 days of launch • Built a lean HR service delivery model by leveraging Zendesk, which led to a 12% decrease in HR time spent triaging• Launched manager self-service in UltiPro to enable people managers to be self-sufficient and held accountable for employee management, which led to reduced HR administrative time by 20%PROGRAMS• Designed and implemented employee BE-Heard initiative (30-day, 60-day, 90-day, 120-day, and annual surveys) that tracked engagement over the course of an employee’s life cycle to drive organizational and managerial improvement• Launched Employee Anniversary Recognition program leading to the most commented and viewed social media post in the company’s history• Produced content for management essentials training to help employees’ transition from individual contributors to people managers• Developed process and policies around leave management globallyREWARDS• Established compensation bands and job leveling for all roles within the company based on Radford and industry data• Systematized and redesigned the Performance Management program and aligned with objectives• Led open enrollment benefits initiative to ensure benefits plans were cost-effective and competitive INSIGHTS• Designed reports and made recommendation based on research and analysis• Produced quarterly reports focused on succession and workforce planning

Foster City, Ca, Us

• Facilitated daily HR team's agile meetings, which led to increased productivity and accountability• Managed all employee personnel files to ensure data integrity and ISO 27001 compliance• Became first point of contact for all HR inquiries • Maintained compliance with Federal and State regulations concerning employment• Supported team on employee relations matters and conducted investigations

Foster City, Ca, Us

• Processed all new hire paperwork (i9, w4, background checks, and benefits paperwork)• Facilitated HR on-boarding training for new employees• Managed and maintained HRIS system (BambooHR) with information regarding hires, transfers, promotions, managerial changes, leave of absences, and terminations• Generated and sent out offer letters for all potential hires• Completed all written and verbal employment verification requests• Conducted exit interviews and collected feedback and data

Foster City, Ca, Us

• Coordinated high volume phone and onsite interviews for candidates quickly and efficiently across multiple time zones• Provided necessary information for hiring managers and interview teams to complete interviews successfully• Managed and requested candidate interview feedback• Developed tactical sourcing methods to generate strong candidates to help meet the goals of the recruiting team• Met and greeted candidates coming onsite• Arranged and booked travel accommodations for candidates• Prepared and processed candidate travel reimbursements• Assisted with corporate event planning

Cupertino, California, Us

• Developed complete technological solutions based on customers’ specific needs • Educated customers on all Apple products through the One to One membership-training program• Handled high volume sales in a fast paced environment while accommodating customers and fellow associates• Strategized with a team of 10 specialists to develop and implement key strategies and initiatives that led to significant growth in customer satisfaction storewide

Irvine, California, Us

• Managed and instructed 9 RTI (response to intervention) groups to enrich comprehension and reading skills of at-risk students• Led a Math Field Day team to 1st place by coaching students to become critical thinkers and problem solvers• Provided flexible assistance for 3 classroom teacher by performing various clerical tasks

Bachelor Of Arts (B.A.), Social Ecology

Education