Esther Corral Garcia Email & Phone Number

Madrid, Es

Madrid, Community Of Madrid, Spain

Responsible for Customer, Contract and Service Management under FJ NWE Corporative portfolio and delivery strategySectors: Healthcare, Public Sector

Madrid Area, Spain

Responsible for customer services in Cloud Technology Consultory and Cloud Services area in Techedge España & Latam• SaaS/PaaS/OaaS/IaaS for SAP and non-SAP environments in private, public and hybrid Cloud environments• Infrastructure support provision for client applications• Communication and Security services provision• Operation, Support and Administration services provision

Madrid Area, Spain

Service Delivery Manager at Atos Managed Services Iberia (Atos IT Solutions and Services S.L.)Customer and Contract Management, in the scope of the Service Line Portfolio (Workplace, Application Operations, Data Center, Cloud Infrastructure Services, Network and communications, Products, Technology & Transformation Services)IT services delivery process control, ensuring project and contract profitability, as well as quality and service performance. Main responsibilities:- IT… Show more Service Delivery Manager at Atos Managed Services Iberia (Atos IT Solutions and Services S.L.)Customer and Contract Management, in the scope of the Service Line Portfolio (Workplace, Application Operations, Data Center, Cloud Infrastructure Services, Network and communications, Products, Technology & Transformation Services)IT services delivery process control, ensuring project and contract profitability, as well as quality and service performance. Main responsibilities:- IT Outsourcing contracts management- Negotiation and SLA assurance according to contractual agreements- Meet the customer satisfaction expectations- Contract renewal assurance- Meet ER and Operating Margin targets of active contracts, providing support to the Business Unit’s financial processes (billing, budgeting, Reporting, etc.)- Meet upsell targets- Alignment with processes and standards (ITIL) to ensure an efficient management of the services- Contract risk management Show less

Madrid Y Alrededores, España

Service Delivery Manager at Siemens IT Solutions and Services S.L.Customer and Contract Management, in the scope of the Service Line Portfolio (Workplace, Application Operations, Data Center, Network and communications, Products, Technology & Transformation Services)IT services delivery process control, ensuring project and contract profitability, as well as quality and service performance. Main responsibilities:- IT Outsourcing contracts management- Negotiation and SLA… Show more Service Delivery Manager at Siemens IT Solutions and Services S.L.Customer and Contract Management, in the scope of the Service Line Portfolio (Workplace, Application Operations, Data Center, Network and communications, Products, Technology & Transformation Services)IT services delivery process control, ensuring project and contract profitability, as well as quality and service performance. Main responsibilities:- IT Outsourcing contracts management- Negotiation and SLA assurance according to contractual agreements- Meet the customer satisfaction expectations- Contract renewal assurance- Meet ER and Operating Margin targets of active contracts, providing support to the Business Unit’s financial processes (billing, budgeting, Reporting, etc.)- Meet upsell targets- Alignment with processes and standards (ITIL) to ensure an efficient management of the services- Contract risk management Show less

Madrid Y Alrededores, España

Responsible for IS Development Projects, within the Business Support Systems (BSS) area.Main responsibilities:- Project Manager for the implementation and maintenance of the corporate CRM system (Siebel) and its integration with other operational systems (Billing, Procurement, Inventory, CMDB, etc.). - Contract, resources and suppliers management.- Functional support and training to internal users through all the organization. - Dashboards implementation for evaluation… Show more Responsible for IS Development Projects, within the Business Support Systems (BSS) area.Main responsibilities:- Project Manager for the implementation and maintenance of the corporate CRM system (Siebel) and its integration with other operational systems (Billing, Procurement, Inventory, CMDB, etc.). - Contract, resources and suppliers management.- Functional support and training to internal users through all the organization. - Dashboards implementation for evaluation and monitoring of the business strategy defined by the exec board.- Counseling to SI Management. Show less

Madrid Y Alrededores, España

Technical and Functional Consulting around the implementation of CRM (Siebel) solutions.- Analysis and process design business process automation (sales cycle, Workflow, CRM, Service Desk, Management Reporting, etc.)- Analysis and design of interfaces for integration between operational systems.- Analysis and design of management data storage systems for reporting.- Training and support to end users, Managers and Sales Directors

Madrid Y Alrededores, España

- Software Developer within the "IRIS" Project, a Global Software Development Project of the whole Bank computing system for RSI (Rural Servicios Informáticos) aimed at the integration and management of business processes through all the Bank Branches in Spain.- Design of data migration processes between operational systems.