Esther Duran Email & Phone Number

United States

Making a difference in someone’s life can be more valuable then we will ever know. A simple smile. I enjoy being a part of the community. Compassion is a must.

Campbell, California, United States

✓ Assessing the client's conditions and accordingly building care plans to effectively improve the clients' health and wellness. ✓ Identifying and staffing caregivers to take care of clients with individualized care plans; ensuring the quality of caregivers' performances by visiting and seeking feedback from the clients and their families.✓ Helping the clients navigate the complicated health care systems in order to receive adequate medical and non-medical care. Advocating for the needs of the clients, especially the elderly under memory care.

Campbell, California, United States

✓ Led and supervised the office staff to reach out to potential clients and assess the new clients to customize the care in compliance with the federal and state laws and regulations. ✓ Worked with the executive directors and social workers in the hospitals, clinics, and assisted living facilities to provide caregivers to help patients transfer into new care settings.✓ Planned and implemented recruiting and assessing strategies to identify caregivers and certified nursing assistants ideal for individualized home non-medical care. ✓ Recruited, interviewed, trained, and staffed caregivers and certified nursing assistants (CNA) with the clients; ensured the caregivers execute customized care plans.✓ Visited the clients for feedback and suggestions to ensure the quality of client care.✓ Built standard operating procedures to ensure all care plans were documented and updated correctly in the customer relationship management software.✓ Processed employee payrolls and client invoices.

Campbell, California, United States

✓ Processed and handled customers’ payroll, billing, and IRS audit cases.✓ Maintained client relationships with over 50 customer by seeking feedback, mitigating complaints, evaluating staff performance, and analyzing payroll and tax case outcomes.✓ Recruited, trained, and managed over 50 office staff, ensuring the office was operated in the compliance with the federal and state laws and regulations.✓ Budgeted and managed the office’s profit and loss reports, identifying the opportunity revenue and costs.