Esther Thompson (Armbrust) Email & Phone Number

Columbus, Oh, Us

Columbus, Ohio Metropolitan Area

• Track, manage, and report to senior management on construction finances to ensure projects align with forecast goals• Consolidate and manage current project lessons learned to be used as future construction project improvement guide• Collaborate with data value development team to generate improvements across global projects and systems• Ensure global project/carrier/commodity savings and avoidance values are up to date and on target to exceed budget• Project lead to help reduce program cost and improve carrier rates and transit modes• Facilitate regular meetings with fabrication site logistic operation managers to keep construction projects aligned

North America

Reverse Logistics PM supporting DB Schenker contract logistics data centers within NASA region supporting cloud technology. • Work instruction creation, review, implementation, and updating for accuracy • Extensive UAT testing and data analysis• Support data center operations across the continental US virtually and in person • Site process audits and improvement implementation• New program testing and implementation• Reporting and presenting SLA metrics against weekly and quarterly KPIs

Columbus, Ohio Metropolitan Area

• Responsible for developing, motivating, and managing customer service units • Answer customer questions/requests, providing direction, resources, and support• Handle customer complaints, adhere to client protocol and SOP’s. Audit, research, report, and resolve issues• Project lead for customer service hiring, training, purchasing, and implementation of new site start-ups • Review invoices, checking for accuracy and proper budget management

Columbus, Ohio Metropolitan Area

• Support startup of new cloud technology customer operations in Central Ohio• Purchase order creation, monitoring, tracking, and reconciliation• Train representatives in processes, policies, SLA requirements, professional communication, and best practices• Act as first level escalation point for more complex or critical customer issues and inquiries• Coordinate with transportation to ensure orders are processed on time and accurately, address issues and misses

Baden-Württemberg, Germany

1 of 75 professionals selected to represent the United States in Germany for a diplomatic and cultural exchange program, under a joint partnership of the U.S. Congress and German Bundestag, 36.PPP• Two-month intensive German language immersion training at Carl Duisburg Center• Semester study at Universität Stuttgart, including 40 hours of volunteer work• Offered full-time, six-month work internship with Daimler Supply Chain Innovation for Mercedes-Benz in Stuttgart, Germany

Columbus, Ohio

• Logistics Outbound Distribution, Mast Global 3PL for Express, Inc. • Worked with Access, Excel, PKMS, Easy-Put, and Intelligent RF sorting/processing programs • Assisted Supervisor and Group Lead in charge of 28 associates

The Ohio State University, Fisher College Of Business

Global Trade and Consulting Group, Inc.Internship Program to further growth of small businesses developing internationally, promoting advancement into global trade sector.• Engaged real client in high-level strategic global trade project• The Global Trade Consulting Group utilized export skillsets developed as part of the Ohio Export

The Ohio State University, Fisher College Of Business

One of only three Columbus State Community College students chosen for this competitive Internship cooperation between The Ohio State Government and Universities across Ohio.• Weekly lectures in Fisher College of Business at The Ohio State University• Export business search for small Ohio company with group• Weekly student led lectures, guest speakers, presentations, and summer paid internship placement

Grandview Heights, Columbus, Ohio

Ohio Export Internship Program (OEIP) • Worked with 360water to expand into international markets through business relationship building, phone meetings, email communication, and connection building• Worked to develop business operations understanding through work in domestic business - course approval and renewal, monthly course approval certifications, and administrative duties

Bachelor Of Science - Bs, Logistics, Materials, And Supply Chain Management, 3.9 Gpa

Activities and Societies: Honors Society, Deans List, Phi Theta Kappa

Intensive German Language Immersion Program - Radolfzell Am Bodensee, Germany, B1+

Associate Of Applied Science, International Business/Trade/Commerce, 3.5 Gpa

Activities and Societies: Honors Society, Deans List, Ohio Export Internship Program, Phi Theta Kappa

Intensive German Language Immersion Program - Berlin, Germany, German Language And Literature