-open personal banking deposit accounts such as chequing, savings and VVD(virtual visa debits) offer pre qualified overdraft, credit lines, credit cards, balance transfers, custom switch- educating clients digitally on the features and functionalities on RBC rewards, RBC mobile, Apple Pay and RBC Wallet -enroll clients for online and telephone banking for 24/7 access to balances, bill payments, statement history, instruct clients on how to send electronic transfers, transfer funds to investment account like TFSA-assist with downloading RBC mobile app and help clients with using latest high end features such as mobile cheque deposits and e-transfers using Siri-saving clients money by using the multi product tool by enriching RBC relationship with our client in recognizing the inactive or missing product to maximize banking fee waiver upto 100%-take payments, double ups, amend or skip payment on lending products like loans, personal and auto as well as on home equity loans and mortgages -block client cards that have been lost, stolen or compromised and reissue new client and VVD cards-use the account selector tool to help match the right account to the client's everyday financial needs by upgrading/downgrading accounts-increase client card limits temporarily/permanently on everyday purchases, ATM and online transactions, 3PP and other RBC clients-answer financial enquiries on personal deposit account rates, exchange rates, as well as banking statement enquiries on account, bill payment, credit cards, credit lines, and all lending products like loans and mortgages -providing strong financial advice to save money, reduce bank fees by avoiding non sufficient funds, courtesy overdrafts, charge backs, late payments and much more -resolve client’s concerns at first point of contact and if needed forwarding to concerned teams such as fraud, collections, credit, cards, business banking, DI or investment, estates or client care

-receive and count cash at beginning of day-identify customers, validate and cash checks for members & non members and process cash deposits withdrawals -perform specialized tasks such as preparing CAD & US Money orders and drafts, certifying SCU checks, issuing traveler's checks and exchanging CAD & US currency-process and verify loan payments, mortgage payments -receive Provincial, Federal, Winnipeg property Tax payments as well as Mastercard payments-record all transactions promptly, accurately and in compliance with bank procedures-balance currency US & CAD, cash and checks, transfers between tellers, mutilated, coins in cash drawer at end of day-answer inquiries and promote new & additional membership accounts for consumer, commercial & agricultural checking and savings accounts as well as Mastercard, Wealth Management and Registered products and other bank related services-attempt to resolve issues with customer's accounts, explain, advise on and promote credit union products and services to our members

• Filing member information pertaining to loan, member & history files • Make files, sort and send to requested departments, branches• Open, sort & deliver internal and external mail• Post & balance Internal Accounts MasterCard, and forward listening to cuets• Balance receiver general and forward documents to Central Credit Union• Support the organization by timely and accurate delivery of member information

-Intern for the Assitant Director of Human Resources, Benefits, Missouri State University-Consolidated excel presentation based on survey of 16 firms/universities from SW Missouri-Interview and network with Benefits professionals in public and private sectors-Presented confidential information which will be used to implement new health policies and better structure the breakdown of finances, also used as retention and recruiting tool

-Developing and Implementing web-based human resource training regarding legal and ethical issues involved in the hiring of University Employees.-Integrating information from HR departments of universities and online resources in making classroom training sessions informative and effective -Interview and network with Human Resource professionals in public and private sectors-Observe and participate in complaint and harassment handling procedures- Assessing information on Affirmative Action Plan

-Participate in training related to HRIS, compliance, HR employment laws, networking-Earned the best participative student for Fall 09-Attend all bi-weekly meetings and serve as an active member

• Tutored 3 first generation adult students with learning disabilities • Prepared tests, assigned homework and clarified queries • Monitored progress and discussed learning methods and progress with student

-Mentored twelve inner city high school girls for two week periods to encourage them to consider college education-Assisted students in online research and powerpoint presentations-Collaborated with a team of 10 youth leaders, two coaches and three staff members to model professional behavior on campus for 70 students

-Achieved the SUPER STAR AWARD for Best Customer Service, 100% Quality and error free processing awarded `Highest Volumes Worked per Week' award-Requested sales vouchers from retailers, charged back fraudulent mail order transactions-Coordinated with business area, Telephony, Correspondence, Disputes teams for clarifying or confirming customer requests, queries and complaints-Recognized and implemented immediate amendments, in order to ensure maximum profit,-Responsible for FCRS-3 signoffs and quality checking of newly trained operators