• Key contributor to over 35% growth of broker dealer’s business by streamlining processes and adding additional customer service - freeing broker dealer to focus on sales and market trends.• Created many complex templates to standardize processes while meeting FINRA requirements: consolidated reports for client reviews, drafted client correspondence, configured investment amounts by selected portfolio, calculated both net and gross distributions based on client request, taxes taken and age of client at distribution, etc.• Entered and maintained all contact information, scheduled appointments for broker dealer, implemented email campaigns and client correspondence, completed client forms for new & existing accounts including those via electronic signature system, organized client folders and office files via scanned documents, updated and printed brochures as needed, maintained office supplies.• Assisted in transition to new office, January 2011. Within first months of work, consolidated and implemented process to link client data from different systems for effective customer relations management system using Access.

• State Farm certified for Property & Casualty, Life, Health, & Accident, and State Farm Bank programs. Assisted in opening new State Farm Agency.• Handled all insurance claims and updates in master database, worked with insurance underwriters and service divisions, provided insurance quotes, balanced and deposited daily transactions. Utilized ABS, Necho, Prospector+, and SFPP systems..

• Provided data management support to Youth Ministry Team for Summer Camp and other activities requiring registration. Chaperoned at Youth Summer Camp.

• Provided high-level administrative support to President and Senior Vice-President.• Improved reporting accuracy by 35% by developing and maintaining key coding for product database. • Planned, scheduled, and led monthly production order meetings for 9 executives. • Executed master sales planning, production ordering, and shipments while handling Yamaha’s Master Production-Sales-Inventory Report (PSI) for golf car division. • Presented current sales and market results, placed production orders, and provided future forecasts. Carefully monitored all action items with the factory.Sales Administration Supervisor, International 2006 – 2009• Increased Latin American sales by 50% by adding 2 new distributors, Brazil and Costa Rica, and increasing communications with existing distributors in the territory.• Developed new production order reports to coordinate with factory’s transition to PYMAC operating system which resulted in 0% downtime of information flow through the system. • Increased European sales by 15% by resolving past problems, communicating needs with the factory, and meeting shipping requirements.• Corporate liaison for company’s international and manufacturing divisions and 3 international affiliate companies.• Processed customer orders, developed sales targets and pricing, submitted sales quotes, coordinated shipment of product with factory and freight forwarders. Sales Administration Supervisor, Domestic 2002 – 2006• Maintained shipping schedule to 35+ domestic distributors and 40+ domestic dealers, coordinated schedule and production requirements with factory, executive staff, shipping department, 3+ domestic freight carriers, and 25+ external sales managers• Insured overall accuracy of sales orders, implemented special sales programs to work with operating system requirements, managed internal staff of 4.

Executive Assistant, Dir of Sales & Marketing 2001 – 2002 • Created data driven computer maps of direct sales and distribution territories including sales and retail history, market penetration, and distribution areas of responsibility.• Key contributor to master sales planning and production orders. Provided sales analysis and retail information to executive staff, 30+ distributors, and 30+ external sales managers. Approved pricing levels and equipment orders for all product divisions.Manager of Corporate Relations 1998 – 2000 • Improved relationship with local community by working directly with county and city officials to offer company support of special projects.Sales Administration and Support Manager 1996 – 1998 • Managed 3 Account Supervisors responsible for all major sales accounts. Monitored distributor and dealer inventory levels and maintained good customer relations.Sales Administration and Support Supervisor 1993 – 1996 • Initially managed 12+ Mid-West and West Coast Distributor Accounts eventually evolving into becoming primary contact for all 30+ U.S. distributors. Sales Administration Support, Inventory/Leasing 1988 – 1992

• Managed Retail Store and executed all duties of producing screen printed apparel including: screen creation, screen printing process, editing graphic artwork, procuring apparel vendors and merchandise for screen print production orders, coordinating entire production planning process from order taking to final product.