A technical writer with a solid background in IT support and IT training. As a writer I have produced a variety of datasheets, QIGs, manuals, and tutorial video scripts. This is supported by my experience in IT support, having worked over nine years as a frontline technical IT support in the pharmaceutical, telecommunications, and IT outsource industries. I have also created and coordinated new training plans for more than 1000 users, written new test plans and produced training documentation.
Listed skills include Troubleshooting, Operating Systems, Windows, Documentation, and 14 others.