I am a detailed oriented Executive Virtual Assistant with over 8 years experience in administrative work with strong background in managing complex schedules, streamlining operations and handling customer inquiries with empathy and efficiency. i am aim to empower executives and enhance customer satisfaction across the board.Key strengths include:Time Management & Organization: I excel in managing high-demand schedules and coordinating multiple projects, ensuring everything runs seamlessly and on time.Customer-Centric Communication: I bring a warm, responsive, and solutions-oriented approach to customer service, effectively addressing inquiries, troubleshooting issues, and delivering a seamless experience.Adaptability: I thrive in dynamic environments, quickly learning new tools, adapting to shifting priorities, and handling diverse tasks with precision.Tech-Savvy Support: Basic Graphic Design, Internet Research, Transcription, and project management software, I leverage technology to enhance productivity and streamline workflows.Passionate about supporting executive teams and cultivating lasting relationships, I’m always eager to contribute to an organization's success and growth. Let’s connect to discuss how I can bring value to your team!
Alx, Dexa, Witty Automations Academy
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Automation Specialist And Virtual AssistantAlx, Dexa, Witty Automations AcademyLagos, La, Ng
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Administration AssistantMountain Ventures May 2014 - PresentLagos, Lagos State, NigeriaScheduled meetings, handled mail, and managed data entry to support efficient operations.Monitored online presence and improved social media engagement.
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Account OfficerRoyal Treats Enterprises Feb 2022 - Oct 2023Lagos State, NigeriaCustomer Support, Royal Treats EnterprisesResolved customer inquiries through email, chat, and phone with a 90.5% satisfaction rate.Enhanced customer satisfaction by delivering timely, accurate assistance.
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Administrative AssistantMountain Of Fire & Miracles Jan 2014 - Nov 2014Lagos Mainland, Lagos State, NigeriaManaged a large-scale 3-day event for 2,000 attendees with 100% success.Wrote and responded to correspondence across 50 regions, achieving a 100% resolution rate for complaints.
Esther Matthew Education Details
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Lagos State University Of Science And TechnologyDistinction -
Global Institute Of Customer And Human Resources ManagementHuman Resources Management/Personnel Administration, General -
Global Institute Of Project ManagementProfessional Postgraduate Diploma In Human Resources Management -
Global Institute Of Customer And Human Resources ManagementPassed -
Young Africa WorksPassed
Frequently Asked Questions about Esther Matthew
What company does Esther Matthew work for?
Esther Matthew works for Alx, Dexa, Witty Automations Academy
What is Esther Matthew's role at the current company?
Esther Matthew's current role is Automation Specialist and Virtual Assistant.
What schools did Esther Matthew attend?
Esther Matthew attended Lagos State University Of Science And Technology, Houdegbe North American University Benin, Global Institute Of Customer And Human Resources Management, Global Institute Of Project Management, Global Institute Of Customer And Human Resources Management, Young Africa Works.
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Esther Matthew
Content Blog Writer @ Nircle | Seo, Research, CopywritingFederal Capital Territory, Nigeria -
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Esther Matthew
Customer Service Professional | Project Manager | Virtual Assistant | Administrative Assistant | Funaab AlumnusLagos
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