Esther Muturi Email & Phone Number

Nairobi County, Kenya

Nairobi County, Kenya

• Leadership and Delegation: Took charge of leadership roles, overseeing scheduling, logistics, and task distribution to ensure smooth workflow and maximum efficiency.• Implementation and Decision-Making: Handled critical decision-making, including improving administrative processes, analyzing situations, and problem-solving for enhanced efficiency.• Communication and Documentation: Prepared official communication, managed records (electronic and physical), and created reports, letters, and memos for streamlined operations.• Stakeholder Engagement: Coordinated with internal and external stakeholders, handling meetings, travel, and accommodation arrangements while fostering positive relationships.• Inventory and Front Office Management: Maintained inventory, processed stationery requests, and ensured front office operations were well-managed to support daily business functions.• Personal Assistant Duties: Managed senior management’s calendars, scheduled meetings, organized travel and accommodation, and coordinated meeting logistics for smooth execution.• HR Knowledge: Applied HR skills in maintaining staff records, assisting with staff communications, and facilitating key meetings while ensuring compliance and confidentiality.• Task Distribution and Scheduling: Led the delegation of tasks and optimized scheduling to ensure timely completion and smooth coordination within teams.• Logistics Planning: Oversaw logistical operations, ensuring timely delivery of supplies, organized events, and managed administrative support tasks to promote efficiency.• Records Management: Maintained accurate and accessible filing systems, both electronic and physical, to ensure easy retrieval of documents and proper documentation practices.• Travel and Meeting Coordination: Organized travel and meeting arrangements, handled accommodations, and ensured smooth logistical planning for stakeholders and management.

Kenya

• Leadership and Delegation: Led task distribution, scheduling, and logistics to ensure smooth workflows and team efficiency.• Implementation and Decision-Making: Improved administrative processes, analyzed situations, and resolved issues through critical decision-making.• Communication and Documentation: Managed official communications, prepared reports, letters, memos, and maintained both electronic and physical records for operational efficiency.• Stakeholder Engagement: Coordinated meetings, travel, and accommodations with internal and external stakeholders, fostering positive relationships.• Inventory and Front Office Management: Handled inventory, processed stationery requests, and ensured front office operations supported daily functions.• Personal Assistant Duties: Managed senior management’s calendars, meetings, travel, and logistics for seamless coordination.• HR Knowledge: Maintained staff records, facilitated meetings, and ensured compliance with HR policies and confidentiality.• Task Distribution and Scheduling: Delegated tasks and optimized scheduling for timely completion and efficient team operations.• Logistics Planning: Oversaw logistics, coordinated events, and managed administrative support to boost productivity.• Records Management: Ensured proper documentation practices and maintained accessible filing systems for accurate record-keeping• Travel and Meeting Coordination: Organized travel, handled accommodations, and facilitated meeting logistics for smooth execution• Administrative Development: Encouraged professional growth by providing learning opportunities for administrative staff.• Supply Management: Monitored and ordered supplies, maintained inventory, and confirmed receipt of ordersManagement: Entered and maintained accurate data in administrative systems for easy accessibility• Process Improvement Initiatives: Identified and implemented process improvements for increased efficiency and reduced response times.

Kenya

• Leadership in Administrative and HR Operations: Managed office administration, ordered supplies proactively, and maintained precise inventory records to meet operational needs without delay. Suggested and implemented improvements for greater internal system efficiency.• Payroll and Financial Oversight: Streamlined payroll processing for timely and accurate payments, identifying and correcting timekeeping errors. Managed petty cash, ensuring compliance with financial regulations and maintaining financial accountability.• Guest Relations and Front Office Leadership: Served as the first point of contact for guests, greeting them professionally, recording their information, and directing them to the appropriate departments. Managed communications, ensuring prompt responses to emails and calls, reflecting strong external and internal relationship management.• HR Support and Employee Onboarding: Assisted in the onboarding and training of new staff, ensuring they understood company policies and procedures. Maintained and generated employee attendance records using Excel for compliance with corporate guidelines and statistical analysis.• Meeting and Event Coordination: Led planning for internal meetings, organizing agendas, booking conference spaces, and resolving scheduling conflicts. Ensured all logistics were in place for smooth execution, demonstrating authority in administrative operations.• Operational Efficiency and Equipment Management: Maintained office equipment, including printers and copiers, to assist staff with administrative tasks and ensure smooth daily operations. Audited databases and performed data entry tasks for accurate and up-to-date information across the board.

Nairobi County, Kenya

• Reception and Customer Service: Greet and assist visitors, students, and staff professionally. Handle inquiries via phone, email, and in person, directing them as needed. • Administrative Support: Perform secretarial duties (typing, filing, document organization). Maintain accurate student records, attendance, and admissions data. • Communication Management: Prepare and distribute correspondence, reports, and memos. Manage the school’s email and phone communications for timely responses. • Scheduling and Coordination: Schedule meetings, appointments, and school events. Coordinate travel and accommodation for the School Principal. • Inventory and Supply Management: Monitor office supplies and manage inventory requisitions. Ensure a clean and organized front office environment. • Data Management: Maintain student records and administrative databases. Perform data entry tasks and generate reports as required. • Financial Administration: Assist in managing petty cash and processing payments. Handle invoices and transportation requests for the School Principal. • Event Coordination: Organize logistics for meetings and school events (including PTA communications). Prepare materials for internal displays and maintain bulletin boards. • Confidentiality and Compliance: Handle sensitive information discreetly; ensure compliance with data protection regulations. Maintain confidentiality in all communications and documentation.• Continuous Improvement: Suggest improvements to administrative processes and workflows. Stay updated on school policies to provide accurate support to stakeholders. • Assist in onboarding new staff and managing student orientation. • Support the Principal in setting up classroom environments and ensuring facilities are ready for learning. • Help coordinate training sessions and workshops for teachers and staff.

Certificate, Virtual Assistant

Certificate, Digital Customer Service

Diploma, Business Administration, Management, Credit