Esther Ngo Email & Phone Number

Alameda, California, United States

• Oversee lab operations, troubleshoot day-to-day operational activities - Train and manage two Laboratory Operations Associates for shipping/receiving, equipment maintenance, and other lab operational duties• Strategic operational processes: efficiency, cost savings - Re-evaluated and researched for one of our most consistent expenses (courier service) where we saved over $5.3k after switching to a new vendor• EH&S: Occupational safety, hazardous materials management - Developed our first written power outage protocol and disaster recovery plan/business continuity plan • Liaison with Property Management and various external vendors• Permits/questionnaires/filings• Other operational assistance assigned by the CEO

Alameda, California, United States

• Transitioned into a new, intersecting role, analyzing and implementing current and new business strategies focusing on lab operations, while maintaining an advisor position for the Customer Service team• Managed Environment, Health & Safety (EH&S) programs, including hazardous waste operations and emergency response procedures• Maintained up-to-date EH&S-related permits and regulatory obligations, including CERS filing, hazardous materials permits, trainings, chemical inventory system, annual reconciliation of all inventory locations to ensure database accuracy• Delivered new hire safety training and annual refresher training of emergency procedures and bloodborne pathogen training• Liaison with Property Management and various external vendors• Permits/questionnaires/filings• Other operational assistance assigned by the CEO

Alameda, California, United States

• Trained and managed two Customer Service Representatives• Trained new dedicated accounting and HR personnel as needed due to company growth

Berkeley, Ca

Accounting (AP & AR): • Maintain general ledger by processing invoice transactions and reconciling bank transactions through Xero• Generate and execute invoices for contracts and purchase orders• Review, investigate, communicate, and resolve discrepancies to all stakeholders to ensure timely and accurate processingHuman Resources/Administrative Assistance:• Manage hiring process by reviewing resumes, communicating with candidates, and executing interviews• Schedule and organize meals, meetings, travel, conferences and department activities• Maintain customer records by updating account informationSales & Customer Service:• Generate quotes, process orders, and manage order shipments• Answer product and service inquiries and resolve customer problems

Bachelor'S Degree, Business/Managerial Economics, International Studies (Double Major)

Activities and Societies: Treasurer at Vietnamese Student Association

Semester Abroad: Coursework In Strategic Management, International Management, Korean Language & Culture, Korean Cinema & Society