Esther P. Email & Phone Number

Hong Kong Sar

- Oversaw people operations for 300-person Hong Kong team, supervising a team of one full-time and one part-time colleague to accurately complete onboarding/offboarding, monthly payroll and leave management, tax filing, contract/visa renewal, and various reports with a focus on confidentiality and timeliness.- Spearheaded enhancements to employee benefits and policies, liaising with medical insurers and HR leadership to raise coverage from 80% to 100% without increasing costs beyond standard inflation adjustments.- Implemented a new HR system (Hibob) within 3 months, streamlining the employee onboarding process and integrating it with a new payroll system (JustLogin), resulting in reducing administrative time by over 100 minutes per employee journey.- Managed sensitive employee inquiries and facilitated performance management processes, including conducting supportive 1:1 check-ins and overseeing company-wide performance reviews. Ensured prompt attention and maintained a professional, empathetic approach throughout.

Hong Kong Sar

- As the single in-house HR representative, solely responsible for both recruitment and payroll administration for a 60-employee company - ensuring accurate and timely processing.- Initiatively developed and managed a staff record system using Excel to maintain employee personal and employment information, and track leave records and uniform inventory; thus, reduced time spent searching through hardcopy documents by 50%.- Liaised between the office and clinical front-line staff on smoother operational flow, i.e. enhancing stationery order workflow for retail store, setting up cut-off date for document submission to avoid duplicated ordering and reduce back and forth administration process.

Hong Kong Sar

- Managed Compensation and Benefits administration for 100 full-time & 200 part-time employees, overseeing leave and attendance, payroll, medical claims, work injury, tax, monthly local and regional reports, and annual performance and salary reviews.- Contributed in rebranding projects, including: (1) Revamped interview channel by introducing video call interview to shorten recruitment process; (2) Reviewed and updating the staff handbook to align with company policies and local regulations; (3) Collaborating with MRC company to enhance the payroll system for improved efficiency.- Participated in full recruitment cycle for office and shop staff, including job-ad posting, interviews and contract preparation. - Facilitated employee activities together with HR team members, i.e. Christmas party, voluntary day, well-being week, and etc.

Hong Kong

- Managed payroll and compensation administration for a workforce of 500 employees with strict confidentiality and precision.- Maintained open and effective communication channels with line managers and external stakeholders, including insurers and government officials, to address employee inquiries, work-related injuries, and labor disputes promptly and professionally.- As a voluntary member of the Diversity and Inclusion Committee., facilitated a DE&I panel session and International Women's Day event.