• Established more than 100 enduring client connections with individuals and corporations by delivering outstanding customer service• Analyzed user engagement data and optimized marketing strategies, resulting in a 33% increase in monthly bookings over a six-month period through successful partnerships with more than 10 local businesses contributed to market expansions.• Implemented innovative organizational strategies, leading to a 45% increase in team productivity within 2 months.

• Delivered insights on key member usage trends and user behavior that resulted in a 23% increase in user satisfaction and a 27% improvement in user engagement by driving product updates.• Worked alongside Product Manager to introduce user-centric design changes and product updates, leading to a 27% enhancement in user commitment.• Led cross-functional teams to identify opportunities for improvement, influencing stakeholders with detailed performance diagnostics that aligned with business objectives.• Developed more than 30 dashboards, scorecards, and self-serve reports using Tableau, providing cross-functional teams with real-time insights to drive business decisions.• Executed SQL-based data analysis to evaluate business performance, creating reports that influenced executive decision-making.

• Spearheaded data integration projects, identifying critical datasets and optimizing workflows that improved user engagement by 18% and reduced reliance on live agents by 27%.• Designed and maintained KPI dashboards for executives, leading to improved real-time decision-making and an 18% increase in operational productivity.• Managed relationships and fostered partnerships with strategic clients, resulting in a 15% boost in retention.• Achieved a 21% reduction in live agent assistance by analyzing customer engagement data and enhancing their self-service experience.

• Successfully led application development and maintenance projects in healthcare, achieving a 15% reduction in project change requests, and improving alignment with Medicaid system requirements.• Facilitated the execution of stakeholder management and reporting for healthcare analytics projects, increasing client satisfaction by 23% through effective communication and project delivery.• Developed SQL SSIS packages for data migrations and transformations, increasing data migration efficiency by 21%.• Conducted UAT for new product features using JIRA and Confluence, reducing errors and accelerating time-to-market by 18%, ensuring high-quality product releases.

• Integrated customer insights and data analytics to develop strategic product roadmaps, resulting in 30-50% sales growth for three new product lines.• Worked with international teams to streamline product launches and improve market penetration in North America, boosting sales and reducing overstock by 70%.• Led sales and product performance analysis to continuously refine go-to-market strategies and meet evolving customer needs.

• Executed numerous software and hardware upgrades including evaluation, analysis, and documentation of requirements.• Troubleshoot problems related to PC-based and standalone surveillance systems for an average of 20 clients per day.• Managed all hardware/software compliancy issues.• Provided hardware/software support, including RAM and Hard Drive replacements, laptop configurations, Windows Office support, and software installs.