• Prepare monthly senior management presentations and performance metrics reports to help maintain regulatory requirements in Rating Process documentation.• Design new and streamline old reports in Excel and Power BI to monitor and be more responsive to trends and irregularities in Rating Process documentation.• Support Quality Assurance (QA) team to meet service-level agreement (SLA) deadlines by managing data integrity and handling discrepancies through automated tasks.• Create and update standard operating procedures (SOPs) for internal software and processes to facilitate onboarding.• Supported development of Quality Assurance Tracking System (QATS) by participating in daily scrum meetings, reviewing and editing user stories, and performing user acceptance testing until platform launch.• Redesigned existing reports to align with Six Sigma metrics as a part of Design Center project to increase efficiency and establish statistics-based monitoring.• Developed Subject Matter Expertise on the end-to-end Rating Process, multiple Ratings software, documentation requirements, and related Policies, Procedures and Guidelines to support both internal and external teams’ Compliance efforts.

• Co-product owner in agency-wide systems integration and data migration to Microsoft Dynamics, managed through Agile.• Create training materials and 70+ page manual for Microsoft Dynamics for the division.• Lead training sessions for 20+ staff members on Microsoft Dynamics.• Serve as division liaison for all technical and data-related projects.• Design and manage user acceptance testing (UAT) for the division's technical projects, including bug documentation and re-testing. • Write, review, and edit business requirement documents (BRD) for division technical projects.• Run SQL queries and use advanced Excel queries for ad-hoc and routine reports from multiple platforms, which include 8,000+ data points on demography, geography, industry trends, and business capacity of NYC small businesses.• Spearhead division data migration from Excel to SQL Server, which includes database design.• Advise technology unit and program managers the best-practices for optimizing report design and data quality for collection of NYC small business data.• Track improvements to software features and reports by testing and communicating daily with end users.• Train new and current staff (40+) on all division and agency software.• Manage division content on the agency website.• Division representative for agency-wide website re-design, which includes editing content and ensuring compliance with New York City user experience (UX) requirements. Duties beyond job description include: • Division representative for agency-wide website re-design, which includes editing content and ensuring compliance with New York City user experience requirements.• Managed and advised on $5+ million budget for division.• Developed annual strategic and operational plans for six different units within division.• Wrote and designed PowerPoint presentations for City Hall officials on division performance.