After the implementation of a new ERP system, I was, in this solo position, responsible for the coordination and implementation of the entire sales process, which runs across multiple departments within the organization.Responsibilities:• quotation and follow-up quotations of standard products• coordinating and completing quotations for custom-made products• order intake and coordination of orders within the organization• coordinating activities, performing the administrative part and submitting tenders• check invoice advice and convert to invoices• create instalment invoices• manage content in ERP (customer data, price agreements and article texts)• lead weekly meeting production planning for the provision of information to customers• answer questions and provide information and advice to (potential) international customers• administrative support for account managers and colleagues• accept customer complaints, handle them and pass them on to quality manager where necessary• contribute to the optimization of processes within the organization• key user ERP; point of contact for colleagues in the sales department• write work instructions for own positionMarketing activities:• updating brochure and price list of standard products• managing marketing mailbox, answering questions and distributing them among colleagues• lead monthly marketing team meeting• maintaining contact with and placing orders with suppliers in connection with the brochure and datasheets• continuous updating of the website (events, datasheets, product changes)• offer help in organizing exhibition participations (register, manage deadlines, prepare exhibition kit)• establish corporate identity• supply reusable mailing list from ERP

Point of contact for customers, retailers, suppliers, print shops (worldwide) and colleagues regarding questions about registering an account, delivery times of orders, up to paying the invoice and handling claims.

After a short period as Marketing & Sales Coordinator, due to a split into different departments within Human Inference, I became a Marketing Coordinator responsible for planning, organizing, coordinating and executing various marketing events and projects.Responsibilities:• project management• internal and external communication (i.a. via website, social media, email signatures, mailings via CRM, flyers)• maintaining contact with and placing orders with suppliers and locations• invitation processes• handling/maintaining leads in CRM system• report• monitoring corporate identity (i.a. website, product sheets, case studies, exhibition stand)• set up and manage sales kits (i.a. white papers, customer cases, fact sheets and brochures)• calendar manager / assistant of Marketing ManagerSales activities:• checking, sending and following up quotations and contracts• digitize customer and order data• updating information management system and CRM system• get the organization in line with regard to sending out and saving contracts/quotes

After setting up and improving the quality and efficiency of the new Customer Service Benelux, which created a standard, I grew from Customer Service Employee Benelux within Cardinal Health to Marketing & Sales Assistant Benelux. Both functions from the European headquarters in Kleve, Germany. After company takeovers and a division of work, I worked as a Marketing Employee from the office in Houten, the Netherlands.Responsibilities:• monitoring corporate identity and marketing policy• creating and coordinating brochures, mailings, course book and advertisements• maintaining contact with and placing orders with suppliers• project-based work in an international team of Marketing Assistants and Product Managers• organize participation in conferences• translate (English/Dutch, Dutch/English, German/Dutch)• internal and external communication of product information• European tenders from request to quote with the exception of product choice and prices• training and coaching (new) Customer Service employees• writing (large) quotations and contracts• order intake and communication internally and externally with regard to these orders• calculate and communicate bonus payments• optimize process flow in international CRM system

Telefonische acquisitie van advertentieplaatsen in business-to-business postmailings.

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