Responsible for digital products and services including mobile advertising starting from driving analytics and user experience to driving partners on development and delivery.

Working in marketing department. Responsible to improve user experience in various touch points and various applications.

Working at Customer Operations department, handling customer complaints on the second layer, coordinate with manage services team (vendors) & internal department in order to get customer satisfaction, business results and employees’ satisfaction.

To prepare all information from other departments, specific to product services. To create the Frequently Answers Questions (FAQ) and develop effective communication method that should be shared to all CSR and to ensure information in call center IVR is up to date, following the eligibility of marketing campaigns.