Esther Stanley Email and Phone Number

• Slashed resident rent delinquency from 50% to 13% within 2 months by improving rent collection and deposit methods.• Wrote detailed reports explaining policy actions and impacts on residence life and leasing.• Investigated market trends by carrying out comparative assessments on industry competitors on incentives, promotions and leasing rates.• Evaluated current policy discussions and plans to determine possible impact on occupancy, leasing and retention rate.• Identified and reviewed roadblocks to desired updates and developed possible resolutions.• Surveyed existing payment policies and implemented changes translating to over 50% improvement in payment collection process.• Developed connections with community partners, investors, and residents to boost client acquisition and retention.

• Exceeded business development target in terms of loan funding which led to being recognized as one of the top representatives.• Contributed to customer retention through consistently offering relevant and tailored financial products even after initial close.• Contributed to the revenue growth of my branch which won my branch and the manager an award. • Analyzed client cash and financial plans and recommended products and financial strategies to meet needs.• Conducted interviews to gather information needed to help consolidate or negotiate debt with creditors

In this position, I consulted with small businesses to improve their ROI from online and digital forms of advertising. • Exceeded monthly sales targets by 20% for 5 straight months.• Consulted with small business owners to improve online client acquisition rates through imporved branding, content development and target marketing.• Contributed to company revenue growth by over 10 percent through client consultation resulting in repeat patronage for new products and services.• Prepared tailored marketing strategies and brand development schedule for businesses.

In this position, my main duty was to gather data through extensive research (both online and offline sources), sort the data and interpret them. I successfully analysed and compiled relevant data over a 50 year period which became part of a larger research project by the professor.

Actively supervised, Coached and supported students through research, research writing and analysis and presentation skills. Provided assistance to Professor or Course Coordinator by grading essays, presentations and conducting weekly seminars and exam review sessions.