• Manages the settlement department, including the creation and enforcement of policies and procedures to streamline operations.• Leads training initiatives for settlement processors to ensure they are equipped with necessary skills and knowledge.• Addresses and resolves title issues and closing matters, meticulously documenting all steps taken.• Sustains high customer satisfaction levels through timely and professional response to inquiries and complaints, and implements strategies to continuously improve service.• Manage and coordinate the title and escrow closing processes for many brand new condominium regimes, townhomes, and planned unit subdivision developments in DC, Maryland, and Virginia.• Handles the preparation of title commitments, orders for title searches, and other necessary documents for residential and commercial property sales or refinances, ensuring smooth and timely closings• Led the development and management of a diverse portfolio of condominiums and townhomes, including market-rate, affordable, and historic properties, ranging from boutique condos to large-scale developments.• Familiar with HPAP, EAHP, and NEAHP as well as grants, programs, and IZ and affordable housing covenant ownership for homeownership