Erich S. Email & Phone Number

Lincoln, NE, US

Lincoln, Nebraska, United States

Lincoln, Nebraska, United States

• Mentored 33 students for the professional development course BSAD 111: Investing in Strengths by facilitating individual and team meetings weekly to help provide guidance during their first semester of college.
• Assisted students in recognizing and cultivating their natural strengths and abilities to be successful in college and later in life.
• Collaborated with other student strengths coaches to coordinate and plan activities for team meeting every week.

Pigeon Forge, Tennessee, United States

• Developed and produced 12 safety training videos for Hosts within the Parking & Transportation department with topics ranging from ECV/Wheelchair load and unload procedures, emergency situations, and major/minor.
• Designed an excel workbook to calculate a variety of key measures for resort transportation based on projected and actual resort attendance. Calculated measures include needed daily trolleys based on resort attendance.
• Redesigned and proposed new park signage to reduce confusion and enhance the exit experience for over 10,000+ daily park guests.
• Collaborated with the Parking & Transportation manager and supervisor to increase the efficiency of Dollywood’s Parking and Tolls teams ensuring guests are transported from their vehicles to the park entrance as.
• Shadowed and interviewed park leadership to learn how different departments effectively collaborate to ensure successful daily operations of a major theme park.

Omaha, Nebraska, United States

• Registered patients for pre-surgical COVID-19 tests to help ensure the health and safety of both the patient and the surgeon during their operation.
• Assured patients with frustrations concerning COVID-19 testing test by providing excellent customer service while maintaining a calm, positive demeanor to provide a safe and positive experience for patients.
• Communicated with hospital staff in regard to patient updates, delays, and other factors that could possibly affect operations.

Seward, Nebraska, United States

• Administered excellent guest service to help customers with a variety of cash and non-cash transactions.
• Managed and balanced a cash drawer daily and was in charge of balancing and stocking an ATM.
• Verified customer identity and maintained confidentiality through all transactions and interactions with guests.