- Supported the project manager with five projects for process improvement and digital transformation within the educational administrative context.- Collaborated closely with cross-functional teams, ensuring effective coordination of information and seamless project execution.- Championed the transition of paper-based processes to digital platforms within the school’s website, overseeing requirement elicitation, system testing, and ensuring a seamless integration for an improved user experience.- Conducted thorough background research, including environmental scans and competitor analysis, to inform decision-making.- Developed and maintained templates, documents, and databases critical for organizational processes.

- Collaborated on the go-to-market strategy for business expansion from Australia to North America.- Performed market analysis, comparing the company’s profile and potential against competitors.- Recommended improvements to the website’s user interface to enhance customer satisfaction.- Assisted in managing the project performance, including schedule and quality control.- Fostered excellent relationships with the project team and potential customers.

- Provided comprehensive support and maintenance for human resource and security systems, ensuring smooth operation.- Functioned as the primary liaison for end-users, vendors, and cross-functional teams across Latin American countries, collaborating closely to address system updates and improvements.- Successfully met the team’s goal of maintaining a minimum 95% adherence to SLA targets monthly by offering guidance and strategic planning to team members and leveraging their strengths.- Conducted technical training sessions for teammates, empowering them with the necessary skills.- Provided knowledge-sharing sessions for key users after system upgrades and when implementing new systems.

- Provided system support services across local and international branches, ensuring swift resolution of technical issues and high user satisfaction.- Aided in the team’s goal of maintaining a minimum 97% adherence to monthly SLA targets by spearheading the implementation of Kanban-based visual management.- Orchestrated the planning and execution of schedules for the systematic replacement and reallocation of technological equipment, minimizing operational downtime and optimizing resource management.

- Internship program in the company's Technical Support team, providing first-level Help Desk and Service Desk support for end-users.- Supported the coordination of technology equipment lifecycle activities, including updates and relocations, to ensure seamless operational workflow and system availability.