Hello there! 👋 I'm Esther Lopez - a caring customer success and patient care executive, consultant, project manager, founder, mentor and philanthropist - who strives to be a better human being every day.Eager to empower individuals to succeed, I possess a proven track record of effectively leading diverse teams and projects of all sizes across technology, education, health & wellness, and eCommerce. Whether you're looking to attract or retain customers, scale your current company, or implement new software and processes, I'm here to guide you every step of the way.With over 14 years of expertise in delivering world-class customer experiences, I have achieved many milestones in my career including a remarkable 99.2% customer retention and impressive 173% increase in ARR (annual recurring revenue). Possessing a strong work ethic and a positive mindset, I am a hands-on problem-solver who excels at finding innovative and resourceful solutions to complex challenges. Having experienced both success and failure throughout my career, I have the empathy, confidence, and skills to help you build a truly exceptional business that exhilarates customers - with a human-centric approach.When I'm not leading projects and customer success, I enjoy teaching people how to make better use of their mobile apps and software, because continuous learning and helping others is important to me. ❤️Interested in learning more? Ask me anything! I'm an open book.Want to work together? Reach out to me at linkedin@elopez.email