Omar Estrada Email & Phone Number

Bella Vista, Ar, Us

Bella Vista, Ar, Us

Texas, United States

● Led multiple developer teams across various projects, encompassing maintenance tasks and the addition of new features.● Provided oversight for a high-revenue Web Application, ensuring its smooth operation and continuedsuccess.● Collaborated with Product Owners, Product Managers, and developers to address any inquiries orconcerns related to ongoing or upcoming projects.● Facilitated regular check-ins with individual developers to ensure progress, address any issues, and clarify project requirements.● Offered suggestions and insights from both technical and business perspectives to enhance the user experience and improve overall efficiency for the company.

● Developed new features for multiple web applications, including refactoring current code and reviewingany new code changes.● Collaborated with multiple teams and coordinated on multi-part projects by communicating and aligningprogress.● Identify root cause of issues and apply permanent fix avoiding any additional side effects.● Controlled multiple resources within the Azure ecosystem.● Managed and Deployed applications within Google Cloud Platform and Kubernetes.● Delegated and provided oversight to level 2 support by guiding them on multiple web applications.● Foresaw potential liable risks and re-adjust design to mitigate issues to a minimum.

Utilize strong technical and analytical problem-solving skills to effectively resolve technical issues.Provide technical direction, advice, and consulting support needed to assist the Help Desk Technicians directly through coaching and mentorship.Provide custom reports as needed, while reporting on increasing trends, and unusual or repeated activity.Ability to work on Special projects and other duties independently and produce results that meet standards of quality, timeliness and acceptability.

Fort Worth, Texas

Troubleshooting and training of customers on McKesson Connect features and functionality for an effortless customer experience. Track all customer inquiries through Salesforce platform. Design and implementation of updated hardware to improve customer experience. Creation and implementation of 50+ Salesforce templates for TPI department to improve workflow and efficiency.

United States

Oversight and delegation of projects to ensure work completion and proper documentation of permits and closeout documents. Digitized and organized all inventory. Implemented a new process for ordering and inventory management, decreasing lead time and inventory costs.

Plano, Tx

Location-wide troubleshooting, software implementation, and hardware configuration. Streamlined interdepartmental workflows to increase efficiencies and decrease productivity loss. Ensured exceptional customer experience for internal and external customers.

Associate Of Applied Science - Aas, Software Programming

College Credit Earned

Associate Of Applied Science - Aas, International Business