Ashley Estrada Email & Phone Number

Las Vegas, Nevada, United States

Las Vegas, Nevada Area

Responsible for providing technical assistance, account management, and communications for a subset of Sprinklr Platinum Clients.- Act as a trusted advisor to Sprinklr Platinum Customers- Provide Technical Support for Platinum Customer cases relating to Sprinklr Care.- Serve as an escalation point for service issues and own communication in critical.

Las Vegas, Nevada Area

Pioneered position responsible for the review, resolution, and management of escalated issues raised to Engineering. Closely working alongside Support, Support Management, Development and QA to prioritize and identify critical issues. - Host Daily Escalation Call with Dev and QA- Provide comprehensive Root Cause Analysis's (RCAs) and Corrective and.

Las Vegas, Nevada Area

A key member of the Social Cloud & Core Team. Responsible for providing high-quality technical support to our rapidly growing customer base. Taking ownership of technical issues, and working with our QA and Dev teams to resolve advanced issues when necessary.SME of the following platform areas:Social Engagement: Engagement, Channel Integration &.

Responsible for consulting, training, and implementing new workflows within healthcare (Oncology) practices by utilizing and educating software and new workflows that optimize the practice’s efficiencies. Educate Clients on CMS requirements and guidelines with respect to purchased software (EMR). * Provide workflow consultations for potential and existing.

Greater Atlanta Area

• Responsible for technical and application support of Marketo software
• Understand, interpret, reproduce, and diagnose customer problems. Perform Root cause Analysis
• Teach solutions to customers
• Assist customers with installation, synchronization and maintenance of their CRM interface with Marketo
• Configure customer systems to meet requirements
• Troubleshoot custom HTML, CSS and Java script

Greater Atlanta Area

• Manage the Day to Day activities, schedules, and development of applications team.
• Conducts monthly case reviews to ensure compliance of Elekta Support policies and procedures.
• Coach & mentor specialist to ensure they meet the required performance standards for quality & productivity.
• Provide real time support, assistance and feedback to applications specialist.
• Balance the needs of the support specialist with the needs of the team and the customer, with a fair and professional approach.
• Serve as an escalation point for customers and team members.

Greater Atlanta Area

• Responsible for the technical and application support of Elekta software OIS (Oncology Information System) along with Training and Education of Employees and Customers. GENERAL DUTIES AND RESPONSIBILITIES
• Technical/Application Support. Effectively communicate with customers to understand the problem, localize the origin, and troubleshoot efficiently to bring about swift resolution to both technical and.
• Communication. Explain troubleshooting steps and resolutions to the customer, contact internal/external resources for assistance as necessary, and thoroughly document all call-related activity in Sales Force. Can.
• Call Assistance. Assist other service staff in handling customer calls, answering questions, offering support, sharing support duties, and taking over calls as appropriate.
• Call Escalation. Inform Service management of any outstanding or escalating issues and/or dissatisfied customers and pro-actively escalate as required
• Call Documentation: Used Salesforce.com on a daily bases to routinely monitor assigned calls and update, re-assign, and close as required.