Senior Hospitality Agent
CurrentSenior Hospitality AgentPromoted to Senior Hospitality AgentEnforce company SOP for efficient hotel operationsHonest and resourceful problem-solving approach.Collaborate across departments for payments, security, and daily operations.Proactive project management and error resolution.Continuous improvement and optimization of sales channelsOutstanding customer service with a 91% 5-star review rate.Contribute to the revenue team for financial success.Selected for global pilot teams of new operatives.