Carlos Estrella Email & Phone Number

Lorton, Virginia

Technology and Business Process Consultant to Minority/Women-owned Company. Created and maintained internal hardware and software solutions for employees and management. Provided technical assistance, facilitation and support for Master Trainer and others, resulting in increased revenue and new business.

Trenton, New Jersey

Trainer, Curriculum Developer and Quality Control Specialist for the eCourts Project (Electronic Court Document and Case Filing System for the NJ Superior Courts). Train and consult to County Prosecutors, Criminal Defense Attorneys and Judges. Heavily test and made recommendations for the eCourts software solution. Skilled in the use of the PROMIS/GAVEL.

Mount Laurel, NJ

Caseworker and Manager Trainer for the State of NJ "CASS" Project. (Software solution for the State's "welfare agencies" throughout the State.)

Training and Curriculum Development Consultant to HP, working on the NJ Motor Vehicle Commission's MATRX Project (Customer Relationship Management Solution).

Internet Quorum (I.Q.) Software Training Consultant for the U.S. House of Representatives. Specialize in training Congressional Staffers in Constituent Management Software and related tasks.

Senior Instructor for the number two software company in the world. Specialize in PeopleSoft Enterprise Tools and Applications Software Training. Perform training and some consulting on the CRM, Asset Management and related applications and train internal and external users in technical and functional aspects of the Oracle/Peoplesoft Applications.

Acting Director of Training and Senior Trainer for an Association Management/Membership Relationship Management software company in Northern Virginia. Revamped training organization and improved both scheduling and curriculum, resulting in recovery of over $250K in training revenue per quarter. Created "train-the-trainer" program and new hire orientation.

Contracted to co-develop and facilitate end-user/manager training for Peoplesoft 8 CRM (Vantive to PeopleSoft 8 Migration). Coached Intel trainers and evaluated performance prior to them teaching internal employees. Member of a 5-person team that delivered high quality training to Intel and vendor employees in the U.S. and Asia.

Provided high quality instruction that facilitated successful PeopleSoft and Vantive CRM Solutions. Created and taught E-Learning curriculum for the corporate Customer Relationship Management solutions line and taught both CRM and non-CRM applications in traditional classrooms and online. Principal training consultant during engagements, providing.

Principal business software instructor and e-commerce/Internet Technologies instructor for several franchise locations, including Orlando and Tampa Bay Florida, Atlanta, Georgia and Long Island, New York. Provided services from 1996 to 1998 and in 1999 for the franchise and co-developed the local organizations' websites. Prinicipal consultant to the.

Resolved customer and internal department issues within the "Premier Applications Support" section of Microsoft's Central States Region. Successfully troubleshooted all manner of technical and functional issues with the Microsoft Office Suite, specializing in Microsoft Word, Powerpoint and Internet Features of the Office Suite. Skilled trainer for the.