Estrella Damian Email & Phone Number

Denver Human Services

- Knowledgeable of federal and state funded public assistance programs. - Verifies applicants' eligibility requirements through interviews, document analysis, and cross checking state and federal interfaces. - Demonstrates an ability to work in a high-pressure environment with high-volume data entry and short deadlines.- Effectively communicates eligibility status and provides additional resources face-to face and over-the-phone to individuals from various multi-cultural and socio-economic backgrounds. - Displays excellent interpersonal skills, quickly grasps new concepts and disseminates information accurately and quickly to social services applicants and recipients. - Has well-developed work habits and exceptional skills using computers and the Microsoft suite of products (Teams, Excel, Word etc). - Crafts professional written communication both internally with colleagues as well as externally with clients.- Colorado Benefits Management System certified.

Smiley Branch

- Developed, facilitated, and evaluated successful youth and adult programs that connect with various demographics within the Denver community.- Fostered and strengthened relationships with customers, schools, organizations, local businesses, presenters, and libraries. - Experience working with a variety of art forms, making art, graphic design, and managing events. - Generated social media growth and increased library visits by promoting library campaigns, branch programs, neighborhood events, and regional social services online and during outreach. - Created a positive community experience that aligns with the goals of the Denver Public Library. - Appointed Marketing Liaison.- Planned and executed outreach events with Mobile Services.- Reported and analyzed outreach statistics including stories of impact, connections, and card sign-ups.- Supported new staff in learning their roles.- Compiled Older Adult Services' monthly newsletter, maintained distribution lists, and tracked program statistics in addition to other assigned administrative tasks.

- Supported local professionals and their communities through REFORMA CO's annual conference, scholarship, translation service, and small grants to support professional development and programming.- Coordinated and supported special events, meetings and promotional campaigns.- Reviewed scholarship applications and selected applicants. - Produced and copy edited internal and external communications.- Created meeting agendas and took notes.

Abraham Lincoln High School

- Restored the school library after a year and a half of being closed due to COVID-19. - Managed a district-funded budget and curated the annual book order. - Sponsored school-wide book club and art club and led with a learner-centered approach. - Gained familiarity with Colorado Academic Standards and Common Core Standards. - Earned $2,000 through DPS’ Culturally Sustaining Collections grant. - Collaborated with students, teachers, and administrators to promote school-wide campaigns. - Connected students to resources inside and outside of ALHS.- Collected and analyzed book circulation data and conducted catalog searches. - Provided essential technical support and circulated single-day use Chromebook and hotspot devices for students.

- Managed guest flow using SevenRooms and a warm and friendly attitude.- Greeted and sat an average of 200 guests per shift.- Practiced de-escalation when communicating with unsatisfied and/or intoxicated guests.- Helped bus tables and process to-go orders on Aloha POS.

- Served as a campus resource for 25 second-year students.- Communicated University policies and updates to students. - Managed quarterly budgets for monthly community-building events and programs. - Spearheaded projects promoting cultural education, healthy relationships, financial planning, civic engagement, social identity awareness, and personal development. - Completed 4 weeks of crisis training, including Naloxone administration. - Used interpersonal skills to build rapport with residents, establish boundaries and community guidelines, and help students connect with various campus organizations and leaders. - Educated residents about groups of people outside of their own identity, fostering an environment that respects and values diversity.

- Oversaw mail and room key distribution for freshman and sophomore residents. - Maintained inventory of office supplies and cleanliness. - Provided excellent customer service in person and over the phone. - Greeted and welcomed residents and parents with a warm, friendly, and positive attitude. - Coordinated repair and maintenance of office supplies, dorm rooms, and community spaces.

- Assisted with the implementation of tactics for campaigns and strategies that amplified the BuzzOptics brand. - Produced and copy edited communications, marketing collateral and content such as press releases, presentations and social media. - Coordinated and supported special events, meetings and promotional campaigns. - Prepared, monitored, tracked, updated, reviewed, maintained, and edited internal and external documents. - Active awareness of the current status of the work of the executive management team and anticipated needs by gathering records, reports, correspondence, statistics, or other information. - Maintained the CEO’s appointment calendar, coordinated appointments, meetings, conferences, and contacted the appropriate individuals to attend. - Answered telephones, screened calls and visitors, and directed individuals to the proper contact. - Communicated general information with internal staff and external entities.- Prepared presentations and briefed executive team on subject matter for upcoming meetings/events.- Attended meetings and took notes.

- Utilized in-depth knowledge of H&M's product lines to provide personalized styling recommendations, resulting in a 15% increase in average transaction value.- Contributed to visual merchandising efforts by actively participating in store floor set changes, ensuring that displays were visually appealing and in line with H&M's brand standards.- Effectively managed and maintained store inventory, ensuring product availability and accuracy through regular stock checks, resulting in a 10% reduction in out-of-stock items.- Collaborated with team members to achieve weekly and monthly sales goals, fostering a positive and cooperative work environment that led to improved team performance.- Adapted to changing fashion trends and seasons by staying informed about H&M's latest collections, allowing for proactive customer engagement and effective cross-selling.- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers and receiving recognition for visual store presentation.- Assisted in the execution of promotional events and sales campaigns, resulting in a 20% increase in sales during peak shopping seasons.- Utilized the point-of-sale system to efficiently process transactions, handle returns, and provide seamless check-out experiences for customers.- Proactively addressed customer inquiries, concerns, and feedback, effectively resolving issues and building strong customer relationships, leading to increased customer loyalty.

- Styled patrons and promoted sales campaigns. - Maintained cleanliness and aesthetic of sales floor.- Collaborated with team members on seasonal promotional displays.

Rodolfo “Corky” Gonzales Branch

- Assisted program leaders with arts and crafts and other youth-focused activities. - Helped locate, circulate, and shelve books. - Assisted patrons with questions.