Edward Strouse Email & Phone Number

Provide customer service and applications support to 60 law schools on ACES II, ACES, and Admit – M for the sole proprietor of laws school admission exams in the Untied States, Canada and Australia• Perform patient, informative, high quality customer service in a busy, high pressure environment• Design law school electronic applications using Omni form• Perform Q & A analysis to ensure proper mapping of apps.• Design Crystal Reports based on statistical data.

Provide mission critical applications support, end-user training and software and hardware customization to external customers and field technicians on Data pass, Data link, DP Exchange, Line Manager, Enterprise Label Manager, SAP for an international supply chain management company.

Redeemer Lutheran School:Independent Network ConsultantConducted roll-out of school computer network and workstationsOffices of Robert B. Sklaroff, M.D.Technical Support AdvisorRecommended and performed hardware and software upgrades to improve office administration efficiency.

Provided applications support, end-user training and software customization to external customer and field technicians on Ceridian Source 500, SQL Server 2000, Access 2000, Citrix and Microsoft Operating Systems for an international Payroll/HR resource company.

Supervised a team of 2 PC technicians and eight software support analysts in external and internal training and problem resolution for a national health benefit co-ordination firm. Also served as Senior Novell Administrator. Provided support and planning for critical requirements including: End-User Support and Training, Network Administration, Computer Builds, Software Loads, Telephony, and Vendor Relations.

Provided supervision for staff of 12 student lab instructors, designed and approved lesson plans, and created schedules. Educated individuals and small groups in a classroom environment.