Lead Onboarding, Risk & Compliance Product team overseeing innovative products bridging the gap between FinTech like front-end experience with Banking products at the back-end

Leading innovative new product integrations with other software vendors, opening up new markets and new avenues for RedSeal! Executed this initiative entirely ground-up, just in a few months from concept to fully branded.

Spearhead end-to-end creation and execution of powerful and configurable Customer service resolution process software at Modria. • Successfully created from ground up and led product design, vision, strategy and execution of Modria’s entire SAAS product line - to handle customer issues, from Ecommerce to tax appeals. • Created innovative policy based and configurable platform for rapid deployment of customer service resolution software, requiring no integration using ‘Modria button’ • Created ROI model for Clients as well as for Modria, recommend pricing • Spearheaded User experience revamp including mobile interfaces Customer engagement SME from Contract SOW to Product launch

Champion and own strategic product marketing roadmap and campaigns for a portfolio of “funding mix” of PayPal products with a focus to influence customer’s payment choice by providing a strong value proposition for win/win.Accomplishments:• Lead innovative, targeted model based marketing called Wallet Optimization - build business case for increase in TPV (Total Payment Volume) by $1B by influencing customers to adopt more profitable payment methods. Worked with Advertising agency to build marketing offers in Checkout, website and email channels. Ran the campaign with several variations to test and fine-tune value propositions.• Responsible for marketing roadmap for several campaigns including building business case, advocating and prioritizing initiatives such as Upstream marketing for customer wish list, repeat purchases and ‘send Money’• Represent and contribute to revamping Marketing platform for Finance offers to build new capabilities such as multiple stackable offers and upstream marketing

Lead Risk Resolutions and Protections product portfolio with a team of 6 product managers, working with various business units. Resolutions and Protections platform enables post transaction exceptions processing including merchandise complaints and PayPal initiated unauthorized transaction reversals.Accomplishments:• Drive next generation Resolutions vision and strategy for revamping the platform and user experience. • Lead product development for innovative Seller protection program, which drove increased seller listings and best practices• Lend subject matter expertise and leadership to various global and regional initiatives including reduce seller churn, eBay Payment Intermediation, Deferred Payments etc.• ACM – Advanced Chargeback Management, an industry standard resolutions interface particularly suited for large merchants and channel partners. Led various presentation and customer negotiations with Chase, Google, Skype etc.• Demonstrate superior people management skills by growing the team, retain talent and help each of team members to grow professionallyWon 7 awards including PayPalian award and 2 promotions

In-depth analysis, outlining strategy, resources and cost/benefit studies to identify and correct the Install Base numbers for Fields Replaceable units (FRUs) shipped to the customer, not visible to the ERP/Sales Systems.Project leadership across large functional teams from Manufacturing, Quality and IT groups. Highly visible project with direct impact to Revenue and Costing.Awarded “Above & beyond” recognition for project contribution

Concept and product ownership of “Service Registry” product and “Federated Content Management” (F.C.M) implementation for Converge Inc. Service Registry is used to register and activate the registered “web services”, in accordance with the workflow execution of the web services.Accomplishments• Extensive Market analysis/research facilitated Product focus groups with potential customers, competitive benchmarking, creation of BRD and PRD, resource planning, project initiation/approval and customer interaction.• “Solutions Architecture” with high level Architectural and Technical design, use cases, time estimates, technical expertise to the Customer• Lead a cross-functional team, of marketing, professional services, engineering and QA personnel from concept through customer installation and follow-through

Engineering Management Responsibilities for “Payment Services” group leading a team of 8 engineers. Responsible for developing and maintaining “Payment Gateways” to various financial processors in US, Europe and Japan for E-commerce financial transactions.Accomplishments• Responsible for handling transactions exceeding 80% (~20M transactions per month) of the total transaction volume, directly responsible for 30% of the revenues.• Working closely with Product Management, Initiated many projects involving new world-wide markets such as Japan, UK etc. and with new payment instruments..• People management and leadership responsibility for the team in US and overseas, from hiring decisions to performance reviews.

Design and development responsibilities of Sun’s first internal “intranet” for facilitating Publish/Subscribe based interactions across various business entities. Design and development of a library of ‘Business Objects’ - modular, extensible application component units, specific to Sun’s business unit logicAccomplishments• Design, architecture and development of the entire product platform providing Naming, Dictionary, Security and Administrative Services.• Migrate legacy applications to “Information highway” - transform legacy data intoBusiness Objects and publish/subscribe the same in response to important business events occurring in real-time.