Erika Switzer Email and Phone Number
Erika Switzer work email
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Erika Switzer personal email
Team leader, highly organized, and outgoing self-starter with 20 years of professional hospitality and event management, customer service, and sales experience. I have dedicated the majority of my career to the food, beverage, and events world, spreading southern hospitality to people from all over the world. I thrive in environments from your local sports bar to upscale steak house to world renowned hotels in the capacity of manager, trainer, host, server, bartender, and event sales manager. I am committed to create joy through service in all my future adventures. Prost!Specialties: event planning, restaurant management, payroll administration, inventory control, human resources, hospitality, food & beverage, process development, team training and development
Maple Hospitality Group
View- Website:
- mapleandash.com
- Employees:
- 83
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Corporate Office ManagerMaple Hospitality GroupChicago, Il, Us
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Office ManagerMaple & Ash Jun 2021 - PresentChicago, Illinois, United States -
Event Sales ManagerVictory Restaurant Group Aug 2019 - Jun 2020Chicago, Il-Fielded all event requests for both Chicago locations of Victory Restaurants. Booked, planned, and took a hands-on, front line approach to ensure events were executed to the highest standard. Contracted local vendors for linen, beverage, party equipment, audio/visual, and other special requests for each event. Communicated event details to General Manager, Chef, and events team to ensure flawless event execution. Created guest feedback program, using positive results to recognize team members and negative results as coaching opportunities and operational feedback.-Exceeded previous year’s sales with a 40% increase. Implemented monthly and quarterly sales tracking to present results to management team and ownership.-Responsible for Catering program menu development, online ordering platform, customer orders, coordination, and execution.-Attended local networking events, coordinated with other local event managers, and developed sales plan with General Manager to drive business to each location.-Organized Point of Sale and all delivery platforms to ensure up to date pricing, menu availability, and promotional offers. -
Cider SlingerWildcraft Cider Works Incorporated May 2019 - Aug 2019Eugene, Oregon AreaServing delicious wild crafted cider, scheduling tasting room team, managing in house draft and bottle inventory as well as vendor orders for beer, wine, kombucha, supplies, etc. -
Food And Beverage SupervisorHilton May 2018 - May 2019Eugene, Oregon Area-Hired by Hilton as Food & Beverage Supervisor to schedule and manage team of 20 staff for dining, barista station, concierge lounge, and room service. Responsible for all aspects of service and guest satisfaction. - Attended weekly BEO Meetings with Sales & Events Team to review upcoming conventions and events, determine the role the restaurant team would play in guest satisfaction, and convey all details to team members through daily standup meetings and communication boards. Coordinated delivery of VIP amenities to guest rooms.-Assisted Food & Beverage Director to coordinate use of restaurant and bar during large scale conferences and events.-During the renovation and transition from a Hilton to Graduate Hotel, created new service strategy, organization, rewiring of POS and phone systems.--Team contact for implementation of Digital Dining POS system. Assisted DD representative in uploading menu items, assigning user permissions, and creating floor plans. Continued team training and POS maintenance to increase efficiency and improve the user experience. -
Ninkasi Experience ManagerNinkasi Brewing May 2014 - Apr 2018Eugene, Oregon Area-Developed private event procedures, contracts, and sales goals for new Administration building. Worked with Senior Leadership Team to ensure events coordinated with daily operational business needs. Booked, planned, and executed private events such as weddings, holiday parties, non-profit fundraisers, family celebrations, and business meetings. -Responsible for all aspects of public Tasting Room. Scheduled food trucks, musicians, trivia nights, and monthly beer education courses to create excitement for the brewery and increase local business. Developed a calendar of public beer release celebrations to drive sales, engage community in fundraisers for local non-profits, and create super fans. Planned and executed all aspects of special events including coordinating with vendors, providing onsite team support, and engaging with customers. Partnered with local non-profits for bi-weekly Pints for a Cause donation events.-Worked with Marketing Department to increase public brewery tours and restructure VIP Tour & Sensory program for distribution partner visits and other special events (hosted Craft Brewers Conference activities and local Brewers Association meetings). Performed public and VIP tours weekly along with the Brewery Experience Coordinator.-Assisted CFO to create and successfully execute sales goals and budget for the Tasting Room. Managed merchandise development, inventory, ordering, online store, and sales reporting. -Led Tasting Room team of 7 and Brewery Experience Coordinator including recruiting, hiring, training, scheduling, and team development.
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Brewery Experience CoordinatorNinkasi Brewing May 2014 - Mar 2015Eugene, Oregon AreaDaily brewery tours for consumers, organizing and executing VIP Tour & Sensory Tasting Experience for distributors and auction winners, building framework, guidelines, and contracts for private and public event space rentals; executing events and tending bar
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Certified Vacation Planner/Casino Royale Vip AgentRoyal Caribbean International Sep 2011 - May 2014-Hired as direct guest sales agent to receive incoming calls and assist guests with all aspects of vacation planning, including booking cruises, offering upscale package additions and onboard amenities, booking air, hotel, and transportation to and from the port, and securing excursions at ports of call. Consistently exceeded sales goals and Quality Assurance targets.-Earned sales agent of the year "Circle of Excellence" award for 2012.-Promoted to VIP Club Royale Agent as a direct contact for VIP casino guests to book their travel and redeem benefits from previous cruises. Direct point of contact for Mohegan Sun land-based casinos to book cross promotional cruise offers.-Assisted new hire training managers as Subject Matter Expert for sales agent classes, providing new agents information, experiences, and direction to succeed outside of the training environment.-During lower volume sales season, recruited by HR to assist in major hiring campaign. Reviewed new applicants and their online assessments, performed phone screen interviews, scheduled in person interviews for HR manager, communicated next steps, and completed all new hire paperwork and onboarding procedures. -
Assistant Store ManagerDavid'S Bridal Nov 2008 - Sep 2011Eugene, Oregon, United States-Managing staff of 15 sales, customer service, and alterations team members. Assisting team in closing sales of complete bridal outfitting.-Weekly inventory, loss prevention management, and cash handling.-Scheduling team and managing labor to meet payroll goals. Reviewing sales results and writing/delivering performance reviews when agents do not meet goals.-Captain of bridal show campaigns to engage potential customers and capture appointments and drive sales. -
Admin & Sales Assistant/Corporate Host TrainerRuth'S Chris Steak House Jan 2007 - Oct 2008Lake Mary, Florida, United States-Assisted Management Team and Executive Chef with daily administrative duties: reconciling sales and tip reports, taking inventory and preparing reports, answering phone and emails, placing and receiving vendor orders, writing daily floor plans, and taking and confirming all reservations.-Assisted Sales Manager in responding to event inquiries and booking new events, ensuring proper set up and menu preparations, assigning service staff and holding pre-shift event meetings, and overseeing event execution to ensure guest satisfaction and accurate billing.-Coached new host staff in flagship location and traveled for new restaurant openings. Trained new host teams Ruth’s culture, assisted in set up of hosting stations, and procure local vendor partnerships to assist in special guest requests. -
Bartender/ManagerFriendly Confines Jan 2002 - Jan 2007Chicago Cubs themed sports bar and grill
Erika Switzer Skills
Erika Switzer Education Details
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Biology, General -
Greenwood High SchoolValedictorian
Frequently Asked Questions about Erika Switzer
What company does Erika Switzer work for?
Erika Switzer works for Maple Hospitality Group
What is Erika Switzer's role at the current company?
Erika Switzer's current role is Corporate Office Manager.
What is Erika Switzer's email address?
Erika Switzer's email address is er****@****ing.com
What schools did Erika Switzer attend?
Erika Switzer attended Henderson State University, Greenwood High School.
What are some of Erika Switzer's interests?
Erika Switzer has interest in Volleyball, Cooking, Sporting Events, Dancing, Enjoying Nature, Tv Crime Dramas, Softball.
What skills is Erika Switzer known for?
Erika Switzer has skills like Team Building, Human Resources, Bartending, Sales, Restaurant Management, Event Planning, Cooking, Customer Satisfaction, Food And Beverage, Catering, Marketing, Social Networking.
Who are Erika Switzer's colleagues?
Erika Switzer's colleagues are Kai Mans, Leslie Calderón, Daniel Webber, Holly Ruggiero, Haili Bond, Annika Raj, Bradford Heath.
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Erika Switzer
Buffalo, Ny -
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